Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Hello, we have an urgent issue about the view of long text on iphone.
We generate the problem as follows (The problem can only be generated on iphone 6 mobile devices, not on simulators nor chrome/safari extensions for iphone): go to http://www.agilemag.xyz/sprint-1 --> then click on an item on the content area(for example: the blue one) -- > the content area extends to show the content BUT, the entire content is not there. We tired almost everything on wordpress management console and we think that the responsive css is generated by a php code, changing which may damage other parts of the site.
Can you please help us about the subject asap? We have to go live tomorrow morning at most.
Please try resizing the paragraph and heading size for the mobile devises because that's causing the the issue your having, fonts are just too big and the content can't fit inside the screen. Just navigate yourself to elated options/general/fonts http://screencast.com/t/gua1akcfrhttp://screencast.com/t/RKybCCiQojEv and adjust the font size to desired values.
Let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Would you please open a new ticket and give us detailed instructions on what issues you're experiencing, and on which posts so that we can inspect the problem closely.
Please let us know, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
When http://www.agilemag.xyz/6-soru-da-yapi-kredinin-donusum-hikayesi/ page is viewed on Safari browser, Safari reports many warnings and a couple of errors. These are mainly CSS related. Is it possible that an iPhone using Safari browser cannot apply correct font and font size and texts do not fit into the boxes occasionally? Especially the long ones.
It may be that some of the 3rd party plugins you have installed is interfering with our default theme files. Please try deactivating all of your 3rd party plugins and update the theme. Here are the short instructions on how to do that
Hello, we have an urgent issue about the view of long text on iphone.
We generate the problem as follows (The problem can only be generated on iphone 6 mobile devices, not on simulators nor chrome/safari extensions for iphone): go to http://www.agilemag.xyz/sprint-1 --> then click on an item on the content area(for example: the blue one) -- > the content area extends to show the content BUT, the entire content is not there. We tired almost everything on wordpress management console and we think that the responsive css is generated by a php code, changing which may damage other parts of the site.
Can you please help us about the subject asap? We have to go live tomorrow morning at most.
Hi Oguz,
Sorry for the late response!
Please try resizing the paragraph and heading size for the mobile devises because that's causing the the issue your having, fonts are just too big and the content can't fit inside the screen. Just navigate yourself to elated options/general/fonts http://screencast.com/t/gua1akcfr http://screencast.com/t/RKybCCiQojEv and adjust the font size to desired values.
Let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have the same issue in mobile devices, especially portrait view. (it is ok within Landscape mode)
As far as I know, font sizes are irrelevant!
Even your demo(original flow) site doesn't work at all under the above circumstance.
You'd better look into what the issue is with as many as devices!
Hi Jaemin,
Sorry for the late response!
Would you please open a new ticket and give us detailed instructions on what issues you're experiencing, and on which posts so that we can inspect the problem closely.
Please let us know, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
When http://www.agilemag.xyz/6-soru-da-yapi-kredinin-donusum-hikayesi/ page is viewed on Safari browser, Safari reports many warnings and a couple of errors. These are mainly CSS related. Is it possible that an iPhone using Safari browser cannot apply correct font and font size and texts do not fit into the boxes occasionally? Especially the long ones.
Please see the attached screenshots.
Hi Oguz!
Sorry for the late response!
It may be that some of the 3rd party plugins you have installed is interfering with our default theme files. Please try deactivating all of your 3rd party plugins and update the theme. Here are the short instructions on how to do that
1. Theme update
http://flow.elated-themes.com/documentation/#!/getting_started_updating_flow
2. VC update
a. Please make sure main theme is activated while performing other steps
b. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
c. You will see message that required plugin is missing at the top of your WordPress Dashboard
d. Install the plugin and then activate it
3. Clear browser cache
Please let us know how it
Feel free to write us again if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.