Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Customizing this page will require custom work. You can try to find some plugin also which can customize this form
Unfortunately we are not in a position to accept any custom work at the moment, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.
In case you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
My problem is a bit different, because I got link to reset password, and everytime I rest password, I get new link to... reset my password again (and I never get link with my NEW password).
I have tested this like a user. And it works. WP never send new password on email because of security reason. But when you reset password and set new one, it works just fine. So WP works by default like that.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
When a new user registers he gets an e-mail with a link to set his password.
Both the e-mail and the page on which the password is set are not pretty. Also, they show that we are using WP. How to alter this?
Hi,
You can check this article http://wordpress.stackexchange.com/questions/15304/how-to-change-the-default-registration-email-plugin-and-or-non-plugin
Customizing this page will require custom work. You can try to find some plugin also which can customize this form
Unfortunately we are not in a position to accept any custom work at the moment, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.
In case you are not familiar with programming, you could hire someone to do this for you. You could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is this function working correctly? Everytime I i try to get new password, I get new email with:
Someone has requested a password reset for the following account:
xxx
Username: xxx
If this was a mistake, just ignore this email and nothing will happen.
To reset your password, visit the following address:
xxx
and when I click link to "reset" password, I get new email with same link to reset my password again, but I never get link with my NEW password.
Hello,
It is connected with WP, not with our theme. Please check these links out https://wordpress.org/support/topic/resetlost-password-email-has-no-link , https://wordpress.org/support/topic/attempting-to-reset-password , https://wordpress.org/support/topic/password-reset-email-without-link
Maybe it will be helpful for you.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My problem is a bit different, because I got link to reset password, and everytime I rest password, I get new link to... reset my password again (and I never get link with my NEW password).
Hello,
I have tested this like a user. And it works. WP never send new password on email because of security reason. But when you reset password and set new one, it works just fine. So WP works by default like that.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.