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My menu has stopped working it seems. When I scroll down the page, my anchored sections are not causing the corresponding header tabs to become "Active" or highlighted. Also, the header is not responding to whether is should be in Light or Dark mode depending on the section it is in. I have anchored and labeled all of my tabs, everything was working fine and now it has stopped for some reason.
Thank you for help in this matter, let me know if you need any more information.
All of your settings are looking good, and the changing header styles with the same settings is working on our demo site. The only thing we can offer you now, is for you to provide us with your ftp credentials in a PRIVATE REPLY and the permission for us to try to update your theme ourselves.
We're waiting for your response, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Seems like your threehouse folder is empty or you haven't gave us the full permissions to access it, so we're not able to update the theme. Would you please check if everything is ok with the path/credentials you have gave us?
I'm sorry, my bad. The wp-content is located under /cinebloc/treehouse/ from the root directory. The /treehouse/ directory in the root is empty, you are correct.
We have updated the theme for you and still can't seem to see what the problem is. In the other hand, we have created the test page on your website, on which the header settings are working correctly, as you can see inside your pages/test page. That leads us to a conclusion that the header styles not applying is your page content related. Please try recreating your page one item at the time so that you can see which one is causing this issue.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Well by deconstructing the page I found the root of the problem. It appears that when adding a CSS animation to an image it causes the menu functionality to break.
Without the CSS animation the page is back to working perfectly.
Hello,
My menu has stopped working it seems. When I scroll down the page, my anchored sections are not causing the corresponding header tabs to become "Active" or highlighted. Also, the header is not responding to whether is should be in Light or Dark mode depending on the section it is in. I have anchored and labeled all of my tabs, everything was working fine and now it has stopped for some reason.
Thank you for help in this matter, let me know if you need any more information.
Hello,
As we can see you use old theme version and old version of VC . In order to update your theme and VC, you should follow this explanation:
You just need to update your theme to the latest version we released 1.3.1, then update Visual Composer to 4.12 we included in it, and clear cache.
1. Theme update
http://flow.elated-themes.com/documentation/#!/getting_started_updating_flow
2. VC update
a. Please make sure main theme is activated while performing other steps
b. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
c. You will see message that required plugin is missing at the top of your WordPress Dashboard
d. Install the plugin and then activate it
3. Clear browser cache
Let us know if you still have same issue, after these steps.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you so much! Will try this and get back.
I have done all of these steps and the same issue still remains?
Any ideas?
Thanks.
I may be getting to the bottom of it, must be something I did, I can fix the issue if I go back to a previous page revision.
Ok, nothing I am trying is working. Header is still not changing between light/dark nor it highlighting the active sections.
Hello,
Check whether you set this option in Elated Option > Header http://screencast.com/t/9lViF9j8WQ . And you have to set header style for each row here http://screencast.com/t/YQD3bH1iNOY .
Let us know if it helps.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Dan,
All of your settings are looking good, and the changing header styles with the same settings is working on our demo site. The only thing we can offer you now, is for you to provide us with your ftp credentials in a PRIVATE REPLY and the permission for us to try to update your theme ourselves.
We're waiting for your response, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
...whoops
Hi Dan,
Seems like your threehouse folder is empty or you haven't gave us the full permissions to access it, so we're not able to update the theme. Would you please check if everything is ok with the path/credentials you have gave us?
http://screencast.com/t/zgIH80hjBJ
We're waiting for your response, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I'm sorry, my bad. The wp-content is located under /cinebloc/treehouse/ from the root directory. The /treehouse/ directory in the root is empty, you are correct.
Thanks.
Hi Dan,
We have updated the theme for you and still can't seem to see what the problem is. In the other hand, we have created the test page on your website, on which the header settings are working correctly, as you can see inside your pages/test page. That leads us to a conclusion that the header styles not applying is your page content related. Please try recreating your page one item at the time so that you can see which one is causing this issue.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Well by deconstructing the page I found the root of the problem. It appears that when adding a CSS animation to an image it causes the menu functionality to break.
Without the CSS animation the page is back to working perfectly.
Hi Dan,
Glad that we finally solved the issue!
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.