Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I have told you in previous ticket how you should change main color for whole website. It includes hover color for category circles. If you want to change main color, you have to tell me which color you need to set, and I will send you custom css code for that.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
My website is in maintenance mode. I have made you an administrator so please make the change to color using this login password: pq%DJ8Jy1ypoUYcEOE$4t9@M
Also I notice on all the other pages other than the home page the search and logo shows how do I ensure that my logo appears on all pages?
Plus how do I activate the different languages - what do I need to do?
1) I have added some custom css code in Elated Options > General > Custom CSS and I have adjusted colors.
2) It happens because you use same logo either for dark and light header and when the header is light your logo is invisible. You have two options. First is to add different logo for dark header here http://screencast.com/t/vwdN03PVrn . And the second is to change header color from white to some other color, which require custom css code. Let me know if you decide to use custom css and send me which color you need to set and I will provide you appropriate code.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
hello, this is just a small fix of colors - what i would like to be able to do is change all the colors that are currently the Search and go greeny blue on the demo site - changed to my color way, so whether menu, drop downs or tabs, how it works, add listing, language and so on, they should all show my blue. See attached the variants that are current. You will see on the map showing my color pins they do not show the icon within a white circle in the middle of the pin as in the demo site.. can you provide or do what is needed to change these color way across the whole site. Surely this is a common request?
thank you - the other thing in my email was that when I click onto 'how it works' and 'add listing' it links through to the pages with the search and go logo and color way not mine - can we fix this please?
1. Thank you - how do I add and change the icons within the attached? At the moment they are blank even though they show in the backend. Can you please advise?
2. Also how do I set up the different languages?
3. Also how do I change the images in the most popular places and the discover new places.
Thank you. Once I have added and activated the WPML plugin what do I do then in order to translate. I have added abd activated the plugin but when I click on French for example nothing happens - how do I actuate this function?
Also where do I place the css code you provided in the last email (does it go within elated options/general?
1) In order to get translation basically you need to duplicate each page that you need to translate(here is documentation with more details https://wpml.org/documentation/translating-your-contents/ ). Then you have to translate your labels by following explanation:
If your site admin is in another language (other than English) then click here to create new po filehttp://screencast.com/t/gliXcWMMoHuy for your language.
When you've finished translating, upload your new .po files to languages folder on your live server.
If you don't want to loose changes after theme update, install and activate child theme. Then inside child theme create folder language and copy your translation files there. At last paste this function into child theme functions.php file
And to translate labels in plugins, which is really important for this theme, please follow explanation bellow:
When you translate labels from plugins in this case in folder wp-content/plugins/eltd-listing/languages you have to change the file names after you generate .po and .mo files. You need to give new names by following this rule: domain-locale.po and domain-locale.mo . E.G. ,if you translate to German, to eltd_listing-de_DE.mo and eltd_listing-de_DE.po and translate labels from that new po file.
And 'Keywords' label you need to translate direct in code in this file wp-content\plugins\eltd-listing\post-types\listing\shortcodes\templates\listing-search-template.php, and you need to change name of placeholder http://screencast.com/t/H29Z6k3f .
Then check if some label do not appear in po edit and you need to translate it label. If you find some, let us know, and we will check whether or not you have to translate direct in file.
2) You should paste it in Elated Options > General > Custom CSS
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
In order to have the same screens as we do in the explanation, you just need to open the po_us file with the Po Edit software as we have explained in the ticket below. We can't do this for you from the wp admin panel because you need to do this by your own, from you PC inside your theme folder that is located on your server.
Please let us know how it went, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
1. I have tried this many times now and it is still not working - I have downloaded the file, but cant see where within my theme I need to add it to languages folder - where is the languages folder?
2. How do i get the google map to change when i enter an address. I have entered the address but it wont allow me to change the longitude and latitude? (see attached) Still shows Barcelona..
The language folders should be located inside the wp-content folder http://screencast.com/t/usaO1Q920A and inside the wp-content/plugins folder inside the each of the plugins.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Unfortunately you would need to make the translation yourself, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.
You could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
4. You just need to paste the following code and change the colors to your desired ones (we hope that this is what you want to achieve because you haven't sent us any screenshots )
Once we try to login with the credentials that you have provided us with, it returns as back to the maintenance page http://screencast.com/t/pf4WFoyK (this is why we have asked you for the credentials, we taught there was something wrong with them)
1.&2. We can't inspect this without accessing your website.
4. Sorry about the most popular tab, we thought that we have sen't it to you the last time, use the following code and just set the color to your desired one
body .eltd-price-table.eltd-active .eltd-active-text{
background-color: blue;
}
When it comes to your second ticket, unfortunately you will need to add each location manually, because there is no other option for this to be achieved.
We are waiting for your response, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
1) Please disable 3rd party plugins and then try to set the address again. I think some of them is in conflict with the theme! When fill address field with the desired address you should get dropdown list and you need to choose some address from there. It works like that and it works fine on our local as well as on the live demo.
2) You can change this with the custom css code, just tell us first which shape you need to be achieved.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
1) Then please update your theme to the latest version by following explanation and then try again:
You just need to update your theme to the latest version we released 1.4.2. and then clear the browser cache. Here is the link where is explained how you should update your theme:
Sorry ticksy system made a mistake and sent you wrong link. You need to use this update documentation in order to update your theme properly. And you need to download searchandgo zip file on the same place where you've downloaded theme when you bought it.
If you did not changed something in the theme files, everything will stay the same and you will not loose any settings.
You did not update theme as you can see here http://screencast.com/t/Y7m4Q3wo . You use version 1.2 and the latest version is 1.4.2 . Please follow explanation from the link and update your theme properly. Let us know if you can not accomplish that on your own and we will chive that foe you.
In order to set icons, go to Listings > Listing Categories > set icons here for each category. As I can see, you missed to set icons for some of them http://screencast.com/t/TtSmYIgBtLH .
Also paste this code to display icons in Elated Icon with text elements. They have same color as background and that's way they're hidden:
Does anyone know how to change the color of the buttons and catergory circles on the home page?
Hello,
I have told you in previous ticket how you should change main color for whole website. It includes hover color for category circles. If you want to change main color, you have to tell me which color you need to set, and I will send you custom css code for that.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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Hello,
thank you for this - the main color I would like changed to #5c90cc so if you could please provide the custom css.
Thank you
Hello,
Could you please first provide us URL to your website and also WP admin access?
Thanks a lot
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
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The URL is www.jabbawokee.com
WordPress Password: FDofKmu8!pHwkMBLI*92hHiN
User name: Elated
Also how do I remove the search and go logo from the footer?
Hello,
1) We can not access to your website? We get this http://screencast.com/t/ydgNhOHrUf5o ?
2) Go to Appearance > Widgets > Footer Column 2 and remove text widget http://screencast.com/t/oWMd9yhSmQL0 .
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
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My website is in maintenance mode. I have made you an administrator so please make the change to color using this login password: pq%DJ8Jy1ypoUYcEOE$4t9@M
Also I notice on all the other pages other than the home page the search and logo shows how do I ensure that my logo appears on all pages?
Plus how do I activate the different languages - what do I need to do?
Thanks
Hello again,
1) I have added some custom css code in Elated Options > General > Custom CSS and I have adjusted colors.
2) It happens because you use same logo either for dark and light header and when the header is light your logo is invisible. You have two options. First is to add different logo for dark header here http://screencast.com/t/vwdN03PVrn . And the second is to change header color from white to some other color, which require custom css code. Let me know if you decide to use custom css and send me which color you need to set and I will provide you appropriate code.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello, this is just a small fix of colors - what i would like to be able to do is change all the colors that are currently the Search and go greeny blue on the demo site - changed to my color way, so whether menu, drop downs or tabs, how it works, add listing, language and so on, they should all show my blue. See attached the variants that are current. You will see on the map showing my color pins they do not show the icon within a white circle in the middle of the pin as in the demo site.. can you provide or do what is needed to change these color way across the whole site. Surely this is a common request?
Please see attached examples.
Thank you
Hello again,
1) Please check out colors know. I fixed it for each browser.
2) In order to adjust icons you have to set it for each Listing Categories here http://screencast.com/t/kS0DRtgC6B .
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
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thank you - the other thing in my email was that when I click onto 'how it works' and 'add listing' it links through to the pages with the search and go logo and color way not mine - can we fix this please?
Thank you
Hello again,
You are welcome! :)
I fixed this. You did not link this properly in widgets here http://screencast.com/t/at81jx332aty
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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1. Thank you - how do I add and change the icons within the attached? At the moment they are blank even though they show in the backend. Can you please advise?
2. Also how do I set up the different languages?
3. Also how do I change the images in the most popular places and the discover new places.
Thank you
Hello again,
You are welcome!
1) In order to adjust this, please set icons for each Listing Categories e.g. http://screencast.com/t/ZjCEBBSj . And please add this custom css code:
2) We have tested WPML plugin , so we can recommend you that plugin.
3) In order to change that, you should change featured images for listing which are shown there.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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Thank you. Once I have added and activated the WPML plugin what do I do then in order to translate. I have added abd activated the plugin but when I click on French for example nothing happens - how do I actuate this function?
Also where do I place the css code you provided in the last email (does it go within elated options/general?
Thanks
Hello here again,
You are welcome!:)
1) In order to get translation basically you need to duplicate each page that you need to translate(here is documentation with more details https://wpml.org/documentation/translating-your-contents/ ). Then you have to translate your labels by following explanation:
Just install this software http://poedit.net/wordpress on your computer. Then run ithttp://screencast.com/t/wv1A4XtTKbz and import en_US po file from your theme folder/languages into the program.
Next translate your labels like in the screenshot http://screencast.com/t/LhyzzhLJMda and check your site again.
If your site admin is in another language (other than English) then click here to create new po filehttp://screencast.com/t/gliXcWMMoHuy for your language.
Import en_US file from theme folder/language http://screencast.com/t/GTU9BisAcIw and select your new language from the Translation Language dropdown menuhttp://screencast.com/t/tBz2EbaA64fA and translate like advised previously.
When you've finished translating, upload your new .po files to languages folder on your live server.
If you don't want to loose changes after theme update, install and activate child theme. Then inside child theme create folder language and copy your translation files there. At last paste this function into child theme functions.php file
And to translate labels in plugins, which is really important for this theme, please follow explanation bellow:
When you translate labels from plugins in this case in folder wp-content/plugins/eltd-listing/languages you have to change the file names after you generate .po and .mo files. You need to give new names by following this rule: domain-locale.po and domain-locale.mo . E.G. ,if you translate to German, to eltd_listing-de_DE.mo and eltd_listing-de_DE.po and translate labels from that new po file.
And 'Keywords' label you need to translate direct in code in this file wp-content\plugins\eltd-listing\post-types\listing\shortcodes\templates\listing-search-template.php, and you need to change name of placeholder http://screencast.com/t/H29Z6k3f .
Then check if some label do not appear in po edit and you need to translate it label. If you find some, let us know, and we will check whether or not you have to translate direct in file.
2) You should paste it in Elated Options > General > Custom CSS
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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Hi David,
In order to have the same screens as we do in the explanation, you just need to open the po_us file with the Po Edit software as we have explained in the ticket below. We can't do this for you from the wp admin panel because you need to do this by your own, from you PC inside your theme folder that is located on your server.
Please let us know how it went, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
1. I have tried this many times now and it is still not working - I have downloaded the file, but cant see where within my theme I need to add it to languages folder - where is the languages folder?
2. How do i get the google map to change when i enter an address. I have entered the address but it wont allow me to change the longitude and latitude? (see attached) Still shows Barcelona..
Hi David,
Sorry for the late response!
The language folders should be located inside the wp-content folder http://screencast.com/t/usaO1Q920A and inside the wp-content/plugins folder inside the each of the plugins.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi David,
Unfortunately you would need to make the translation yourself, because we primarily need to focus on providing Theme Support to all customers. We hope you understand.
You could look for someone who you can hire for this kind of job at the following link: - http://studio.envato.com
Thanks for understanding.
You should also try to translate the theme by using the Loco Translate plugin https://wordpress.org/plugins/loco-translate/ , which is a bit more user friendly with extended documentation https://localise.biz/wordpress/plugin/beginners
1. We would need an access to your website in order to inspect the map issue.
2. You haven't sent us any attachment, so we are not sure what you would like to change.
3. You can find the list of icons on the following link https://fortawesome.github.io/Font-Awesome/icons/
4. You just need to paste the following code and change the colors to your desired ones (we hope that this is what you want to achieve because you haven't sent us any screenshots )
5. You just need to navigate yourself to Appearance/Menus and just change the links there to your desired ones http://screencast.com/t/GXKXkz8a6Uw
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
HI David,
Sorry for the late response!
Once we try to login with the credentials that you have provided us with, it returns as back to the maintenance page http://screencast.com/t/pf4WFoyK (this is why we have asked you for the credentials, we taught there was something wrong with them)
1.&2. We can't inspect this without accessing your website.
4. Sorry about the most popular tab, we thought that we have sen't it to you the last time, use the following code and just set the color to your desired one
When it comes to your second ticket, unfortunately you will need to add each location manually, because there is no other option for this to be achieved.
We are waiting for your response, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Sorry for the late response!
1) Please disable 3rd party plugins and then try to set the address again. I think some of them is in conflict with the theme! When fill address field with the desired address you should get dropdown list and you need to choose some address from there. It works like that and it works fine on our local as well as on the live demo.
2) You can change this with the custom css code, just tell us first which shape you need to be achieved.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
1) Then please update your theme to the latest version by following explanation and then try again:
You just need to update your theme to the latest version we released 1.4.2. and then clear the browser cache. Here is the link where is explained how you should update your theme:
http://searchandgo.elated-themes.com/searchandgo-help/#!/getting_started_updating_search_amp_go
2) Please add this css:
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
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Hello,
Sorry ticksy system made a mistake and sent you wrong link. You need to use this update documentation in order to update your theme properly. And you need to download searchandgo zip file on the same place where you've downloaded theme when you bought it.
If you did not changed something in the theme files, everything will stay the same and you will not loose any settings.
4) Please paste this css code:
You can change it in the file. Let us know if you need that and we will send you appropriate file.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
You did not update theme as you can see here http://screencast.com/t/Y7m4Q3wo . You use version 1.2 and the latest version is 1.4.2 . Please follow explanation from the link and update your theme properly. Let us know if you can not accomplish that on your own and we will chive that foe you.
In order to set icons, go to Listings > Listing Categories > set icons here for each category. As I can see, you missed to set icons for some of them http://screencast.com/t/TtSmYIgBtLH .
Also paste this code to display icons in Elated Icon with text elements. They have same color as background and that's way they're hidden:
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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Hello,
Please send us FTP access, so that we can achieve this for you.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
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Hello,
We need FTP access to your server, in order to update your theme. Please sen us that. We already have your WP admin access.
And check icons now. It works fine.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
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I
Hello,
We want hosting data as well http://screencast.com/t/CWdJchGi4uVh .
Then we will answer as soon as possible!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
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Hello,
I've update your theme and everything seems to work fine. Check it know!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
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