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  Public Ticket #848886
Icons not appearing on IE, Chrome and mobile.
Closed

Comments

  • Jozelle started the conversation
    August 2, 2016 at 10:20am

    Icons is not appearing on IE, Chrome and mobile except for mac computer and iphone. I believe is "ElegantIcons" font family. 

    Also layout gone haywire when in IE.

  •  1,845
    Elated replied
    August 2, 2016 at 1:20pm

    Hi Jozelle,

    Everything seems ok from our end, were you able to solve the issue?

    http://screencast.com/t/JzbsZsJx

    http://screencast.com/t/Cn7zWGUX

    mobileScreenshot


    If you're still experiencing this issue would you please try deleting cache on these browsers.

    Please let us know if there is anything else we can do for you, thanks!

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

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  • Jozelle replied
    August 3, 2016 at 7:33am

    yes i have fixed chrome and mobile issue. But Internet explorer are still having issue. I have attached the screenshot.

  •  1,845
    Elated replied
    August 3, 2016 at 1:15pm

    Hi Jozelle,

    We can't seem to replicate the issue you're having on our end, I'm sending you screenshots from Internet Explorer and Edge on different computers.  

    http://screencast.com/t/9Yqb8aUQOdn

    http://screencast.com/t/uaolcavi0

    edge

    Please try deleting the cache on Internet Explorer and updating it. That should fix your problem.

    Please let us know if there is anything else we can do for you, thanks!

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.