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1) I have a big big big big problème in my website ==> the loading .... i have to wait more 15 seconds to display my home page .... i removed all the plugin, i changed all the pictures, and my website is still slow ... please help me :(
I think the people dont wait more 5 seconds and its a very big problème for me :-(
2) My second problem is the instagram bar in the footer, you told me how to do but it doest work
3) And to finish, the category doest works :
for exemple, i put 2 articles in category "blog" and 3 articles in category "beauty" ==> i will have 5 articles in "blog", and ( in "beauty"
1) Your images load slowly as you can see here http://screencast.com/t/1ZEn4pcauB . Try to optimize it by using some available tools. Let us know if it helps.
2) Can we get your c-panel access and WP admin credentials in order to fix this? Thanks
3) Can you explain me precisely? I can not figure out what is your issue here. :)
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
We also need c-panel access as I mentioned in the previous response. It means that we need access to your database, because we have to clear some data from there in order to adjust Instagram widget.
Thanks a lot :)
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello :-)
I hope you'r well :)
Can you help me for 3 things ?
1) I have a big big big big problème in my website ==> the loading .... i have to wait more 15 seconds to display my home page .... i removed all the plugin, i changed all the pictures, and my website is still slow ... please help me :(
I think the people dont wait more 5 seconds and its a very big problème for me :-(
2) My second problem is the instagram bar in the footer, you told me how to do but it doest work
3) And to finish, the category doest works :
for exemple, i put 2 articles in category "blog" and 3 articles in category "beauty" ==> i will have 5 articles in "blog", and ( in "beauty"
Thanx a lot :)
see ya
Hello again here,
We are fine! Thanks :)!
I hope you are doing good.
1) Your images load slowly as you can see here http://screencast.com/t/1ZEn4pcauB . Try to optimize it by using some available tools. Let us know if it helps.
2) Can we get your c-panel access and WP admin credentials in order to fix this? Thanks
3) Can you explain me precisely? I can not figure out what is your issue here. :)
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello here,
I hope you had a good vacation ! :)
You can optimize your images by using some available tool. We advice this one www.jpegmini.com.
Let us know, if you need anything else.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello here,
1) We have tested speed of your website here https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fwww.ohannaya.fr%2F and you should check advises how to increase the speed if your website.
2) Can you give us c-panel access as well? We will adjust it after that.
4) You got extend licence when you bought this theme, so you should just ignore that message. It is default message of VC support team.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello here,
We also need c-panel access as I mentioned in the previous response. It means that we need access to your database, because we have to clear some data from there in order to adjust Instagram widget.
Thanks a lot :)
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I'm sorry, i unswered you 2 month after ... -_-
Dont worry if you dont find any post in my blog ! :-)
1) To install instagram in the footer, I dont understand what do you need ? how can i find my c-panel access ?
2) i would like to put the sidebar, but i need some help to : (i add attachment : sidebar)
- Add my profil picture
- Add the picture in the "popular post"
- Add snapchat, instagram, icones RS, and products with link
Thank a lot !!!!!
Hello here,
1) C-panel access is access to your database. You should ask your hosting for credentials?
2)
- You need to add link to the image in Elated About Me widget http://screencast.com/t/2pIIpMCba
- You need to set Featured Image for each post http://screencast.com/t/rcFeES0cP
- You need to use Elated Raw HTML widget and this structure in it http://screencast.com/t/ySP4DDgWPHp
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.