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Okay
  Public Ticket #865426
Bug
Closed

Comments

  •  2
    Gilles started the conversation

    Other bug in pre view, lay out picture and other.


    When i am in the page (back office) and i preview...you see the result on cpature

    When i personalize from the back office i have other view but with other bug

  •  1,845
    Elated replied

    Hi Gilles,

    Seems like some of the 3rd party plugins your have installed have interfered with the default theme stylesheets. Could you please disable all of the 3rd party plugins and update the theme. Here are some short instructions how to do this 

    1. Theme update

    http://demo.elated-themes.com/readanddigest-documentation/#!/getting_started_updating_read_and_digest

    2. VC update

    a. Please make sure main theme is activated while performing other steps

    b. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it

    c. You will see message that required plugin is missing at the top of your WordPress Dashboard

    d. Install the plugin and then activate it

    3. Clear browser cache

    Please let us know how it went, thanks!


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