Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
This could be related to some of the 3rd party plugins you have installed with your theme. Could you please disable all of the 3rd party plugins you have installed and update the theme. Here is a short instruction on how you can do this:
There are some errors in your console related to your icons not showing as they should so maybe that error is causing the load more not to work. http://screencast.com/t/8wXeiu8Ps
Hello,
On my HomePage, the 'Load More' Button doesn't work. When i click, nothing is happening
Hi Julie,
Everything seems to be working as it should from our end, we're sending you a video as a confirmation http://screencast.com/t/DycEH9pPku
Of you're still experiencing the issue could you please try deleting your browser cache and see if the issue persists.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your answer. It's not the same problem.
Please check my screenshot. You will understand what i mean.
(sorry my english is not good)
Hi Julie,
This could be related to some of the 3rd party plugins you have installed with your theme. Could you please disable all of the 3rd party plugins you have installed and update the theme. Here is a short instruction on how you can do this:
1. Theme update
http://flow.elated-themes.com/documentation/#!/getting_started_updating_flow
2. VC update
a. Please make sure main theme is activated while performing other steps
b. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
c. You will see message that required plugin is missing at the top of your WordPress Dashboard
d. Install the plugin and then activate it
3. Clear browser cache
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello,
Thinking it was that, that's the procedure I performed before opening this ticket and it has not solved this problem.
Thank's
Julie
Hi Julie,
There are some errors in your console related to your icons not showing as they should so maybe that error is causing the load more not to work. http://screencast.com/t/8wXeiu8Ps
Here is the instruction inside the link for you to fix the icons so it may fix the other issue also: http://wpvkp.com/font-awesome-doesnt-display-in-firefox-maxcdn/
Please let us know how it went, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Sorry I do not understand what I have to do: s
Hello here,
You have to follow explanation from this link http://wpvkp.com/font-awesome-doesnt-display-in-firefox-maxcdn/ . You will see piece of code that you should paste in htaccess file on your server.
Let is know, how it works.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.