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Okay
  Public Ticket #867052
Title bug
Closed

Comments

  •  2
    Guy started the conversation

    I bought the Averly theme and have a problem.

    When I define a height for a title, neither background-color nor background-image appears. It looks like a bug.

    Also I would like to know whether is it possible to activate title foe some pages and for others no, and is it possible to define different background images for titles of different pages.

  •  1,845
    Elated replied

    Hi Guy,

    Sorry for the late response!

    Regarding your first issue, we will need your WP admin credentials that you can send us in a PRIVATE REPLY so that we can inspect the issue closely.

    When it comes to your second question, you can set these things for each page individual. You just need to navigate yourself to backend of the desired page and make these settings http://screencast.com/t/XFSdIUCOqO

    Please let us know if there is anything else we can do for you, thanks!


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    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

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  •   Guy replied privately
  •   Guy replied privately
  •  1,845
    Elated replied

    Hello,

    1) Go to Elated Options > Header and set desired background color and transparency to 1 as well. Here is e.g. http://screencast.com/t/rdeZqtzFggT

    2) Go to Elated Options > Title and set background image. Also you can not use the slider and the title background image in the same time. 

    Let us know how it works!

    Thanks 


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   Guy replied privately
  •  1,845
    Elated replied

    Hello,

    We can not replicate issue with the height? Could you please explain us precisely. Also it would be great if you could send us some screenshots when it happens?

    Thanks


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   Guy replied privately
  •  1,845
    Elated replied

    Hello,

    It happened because in one momet you changed default title background color on  this page http://newwp.impetu.org/contact-con-bebes/ and the you saved it. Then you changed  it back again to be white and it override the  general style. If you change background color for title area on some pages it will always override general background color, even when you turn back it to the default color. 

    It means that you need to set color only for this page  http://newwp.impetu.org/contact-con-bebes/

    If you need to create a new page, you just need to set height for the title and that is all. It will inherit background color from general style. 

    Thanks


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   Guy replied privately
  •  1,845
    Elated replied

    Hello,

    Here is the video and you can see that everything work fine http://screencast.com/t/slg2ncTy. You just need to set height and that is all. 

    Thanks 


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   Guy replied privately
  •  1,845
    Elated replied

    Hello,

    Sorry for the late response! 

    We've  experienced same issue on local. We will forward this to our dev team and we will include fix for this in one of the next updates. 

    Thanks for noticing this! 


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •  2
    Guy replied

    This ticket was closed but the issue still exists. Any news?

  •  1,845
    Elated replied

    Hi Guy,

    The update is currently in preparation, and the fix for this issue will probably be included in it.

    Please let us know if there is anything else we can do for you, thanks!

     


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.