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Whenever I click on menu items to expand to the sub-menu items, the menu will not scroll to show all of them. This is particularly the case with the Categories menu. How can this be fixed?
How many items do you have under categories menu? We can see 8 of them, are those all? http://screencast.com/t/3bdao40hBipIf not would you please provide us with your wp admin credentials in a PRIVATE REPLY so that we can inspect the issue closely?
We're waiting for your response, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thanks for writing back! Yes, there are 8 of them. However, they are not all showing up for me. Note that I'm using Google Chrome as my browser. Would it be a browser specific issue? When I view the site on my phone I don't have the problem.
We have tested it in Chrome, Firefox and Internet Explorer and it works fine. Could you tell us which browser you use? Also please send us your WP admin access in a PRIVATE REPLY if you still have an issue?
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
It happens because you use fixed left side menu and on smaller resolution you have an issue. It does not connected with the browsers and you can try to fix this by adding following css code in Elated Options > General > Custom CSS:
Unfortunately it still doesn't seem to be working. Is there a setting I can change so that the menu isn't fixed, but the aesthetic of the site remains unchanged?
Unfortunately, this can't be done by default. There is one more workaround that we can offer to you. You could set the whole header padding to a smaller value by pasting the following code to Elated Options/General/Custom css field
Hello, I implemented the code you added, and even changed the padding from 20 and lowered it all the way down to 1px. However, it's still not all showing up. Are there any other options I could use to get all the submenu items to show up? It works fine on my fine, I just want it to work on my computer as well
Unfortunately, that is the best that we could do given the amount of the submenus that you're using on your website. The only other solution that we can suggest is to resize your logo to see if you will get the desired effect, or to change the header type to horizontal, as we can see, you have already done.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Whenever I click on menu items to expand to the sub-menu items, the menu will not scroll to show all of them. This is particularly the case with the Categories menu. How can this be fixed?
Hi Dustin,
How many items do you have under categories menu? We can see 8 of them, are those all? http://screencast.com/t/3bdao40hBipIf not would you please provide us with your wp admin credentials in a PRIVATE REPLY so that we can inspect the issue closely?
We're waiting for your response, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for writing back! Yes, there are 8 of them. However, they are not all showing up for me. Note that I'm using Google Chrome as my browser. Would it be a browser specific issue? When I view the site on my phone I don't have the problem.
Here's what it looks like in my browser (screenshot attached).
The submenu opens and goes off the bottom of the page, and it does not allow me to scroll down to access the other options.
Hello again,
We have tested it in Chrome, Firefox and Internet Explorer and it works fine. Could you tell us which browser you use? Also please send us your WP admin access in a PRIVATE REPLY if you still have an issue?
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello again here,
It happens because you use fixed left side menu and on smaller resolution you have an issue. It does not connected with the browsers and you can try to fix this by adding following css code in Elated Options > General > Custom CSS:
.eltd-header-vertical .eltd-vertical-menu { margin-top:-20px !important; }Let us know how it works!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Unfortunately it still doesn't seem to be working.
Is there a setting I can change so that the menu isn't fixed, but the aesthetic of the site remains unchanged?
Hi Dustin,
Unfortunately, this can't be done by default. There is one more workaround that we can offer to you. You could set the whole header padding to a smaller value by pasting the following code to Elated Options/General/Custom css field
.eltd-header-vertical .eltd-vertical-menu-area.eltd-with-scroll{ padding-top: 20px; }and combine this code with the last one we have sent you, you should be able to get the desired effect.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I implemented the code you added, and even changed the padding from 20 and lowered it all the way down to 1px. However, it's still not all showing up. Are there any other options I could use to get all the submenu items to show up? It works fine on my fine, I just want it to work on my computer as well
Thank you.
Hi Dustin,
Unfortunately, that is the best that we could do given the amount of the submenus that you're using on your website. The only other solution that we can suggest is to resize your logo to see if you will get the desired effect, or to change the header type to horizontal, as we can see, you have already done.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.