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  Public Ticket #869773
Featured image not showing on home page
Closed

Comments

  • Dario started the conversation

    Hi, I am trying to use the "blog list" Visual composer element, but can't manage to.

    Whenever I try to use it on my homepage, I don't see any featured image. If I go to the single post's URL, the featured image is set and visible....but the home page won't show it. I doublechecked and the image is not even inside the HTML. Even disabling all of the plugins and re-uploading the theme...doesn't work. Apparently the theme is not reading the featured image correctly...any help?

    Thanks a lot!

  •   Dario replied privately
  • Dario replied

    ok this is weird! 

    It only happens when PREVIEWING the home page (edit page -> preview), but if i see the actual page, it works.

    any explanation?

  •  1,845
    Elated replied

    Hi Dario,

    We haven't been able to replicate the issue that you're having and everything looks as it should when we preview the post from the admin panel, as you can see in the following screenshots http://screencast.com/t/hUmrK4m0R http://screencast.com/t/xJnZ8Rdb5

    Could you please try deleting your browser cache and see if the issue still persists.

    Please let us know if there is anything else we can do for you, thanks!


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  • Dario replied

    What I meant is not about 

    * the featured image IN THE BACKEND
    * the single post 's featured image

    Try to :

    1. edit the homepage
    2. preview the homepage

    Images are gone :)

  •  1,845
    Elated replied

    Hello here,

    I see  your issue now. I've tested on our local and live and I can not replicate this issue. Try to deactivate all 3rd party  plugins, maybe some of them caused your issue.

    Let us know how it works.

    Thanks 


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.