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UPDATE: sorted this out after a lot of searching...
Hi, today I received a message that the Chandelier theme has an update, so I downloaded the zip file, went to themes > upload new theme > and selected the new Chandelier theme update zip file.
You just need to update your theme via FTP to your default theme folder and everything will be ok. Here are some short instructions on how you can do this
a. Please make sure main theme is activated while performing other steps
b. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
c. You will see message that required plugin is missing at the top of your WordPress Dashboard
d. Install the plugin and then activate it
3. Clear browser cache
If you're still experiencing the issue, please provide us with your wp admin and ftp credentials in a PRIVATE REPLY and we will inspect the issue closely, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
UPDATE: sorted this out after a lot of searching...
Hi, today I received a message that the Chandelier theme has an update, so I downloaded the zip file, went to themes > upload new theme > and selected the new Chandelier theme update zip file.
I received the following error message:
"Destination folder already exists. /home2/larae/public_html/youngflowersseattle.com/wp-content/themes/chandelier/ Theme install failed."
What are the proper steps to install the updated files?
Thanks for your time, in advance.
Hi LaRae,
Sorry for the late response!
You just need to update your theme via FTP to your default theme folder and everything will be ok. Here are some short instructions on how you can do this
1. Theme update
http://chandelier.elated-themes.com/documentation/#!/getting_started_updating_chandelier
2. VC update
a. Please make sure main theme is activated while performing other steps
b. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
c. You will see message that required plugin is missing at the top of your WordPress Dashboard
d. Install the plugin and then activate it
3. Clear browser cache
If you're still experiencing the issue, please provide us with your wp admin and ftp credentials in a PRIVATE REPLY and we will inspect the issue closely, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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