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  Public Ticket #896319
Content load
Closed

Comments

  •  2
    Rokas started the conversation

    Hello, 

    some part of the content does not load up properly on the theme. Also buttons on listings not load up. The problem disappears when you open page and it's broken and you restart(reload) it and then content is shown normally. Some type of load problem. In attachment you can find what I am talking about also if you browse the site you will see it. 

    I am running latest version of wordpress and theme also all plugins are updated. 

    I have another unsolved ticket: https://elated.ticksy.com/ticket/879650 

    Thanks, Rokas

  •  1,845
    Elated replied

    Hi Rokas,

    Sorry for the late response!

    This issue could be related to some 3rd party/caching plugin that you have installed with your theme. Could you please deactivate all of these plugins and delete the plugin cache (server cache too, if it exists on the server, you should check this with your hosting provider).

    We have already responded on your other ticket.

    Please let us know if there is anything else we can do for you, thanks!


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