Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
1, My Google Chrome just updated itself two days ago, and the animation on the Elated Slider is stuttering and shaking ever since. It looks like this now. It works smoothly on other browsers, but since about 80% of my customer base will be using Chrome, it's a huge problem for me. I'd be very happy if you could provide me with a solution! I'm using these animation settings for the sliders.
2, My site contains no blog posts, so I'd like to replace the search button in the WooCommerce Dropdown Widget with the WooCommerce Product Search widget/button, because I don't want people to arrive on an ugly blog layout after searching for a product, I want them to see the product search page. How can I manage this?
3, I'm using the Elated Image Slider on some pages, and while it works as it's supposed to on a PC, people have to scroll through all the pictures in the slider vertically while on mobile devices, which is very uncomfortable. What should I do?
1) Please try ti disable other 3rd party plugins and then try again. Let us know if it helps.
2) Go to Appearance > Widgets > Header Top Right widget area and replace Search widget with this the Woocommerce Product search widget.
3) It works like that on mobile devices, so we can not help you here, if you want to use that slider. Any change there requires custom work and we are not in position to accept any custom work at this point! We hop you can understand!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Seems like there is something wrong with the credentials that you have sent us because we haven't been able to access your website with them http://screencast.com/t/aE6qgW4i
Could you please check them again and let us know?
We are waiting for your response, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hello,
1, My Google Chrome just updated itself two days ago, and the animation on the Elated Slider is stuttering and shaking ever since. It looks like this now. It works smoothly on other browsers, but since about 80% of my customer base will be using Chrome, it's a huge problem for me. I'd be very happy if you could provide me with a solution! I'm using these animation settings for the sliders.
2, My site contains no blog posts, so I'd like to replace the search button in the WooCommerce Dropdown Widget with the WooCommerce Product Search widget/button, because I don't want people to arrive on an ugly blog layout after searching for a product, I want them to see the product search page. How can I manage this?
3, I'm using the Elated Image Slider on some pages, and while it works as it's supposed to on a PC, people have to scroll through all the pictures in the slider vertically while on mobile devices, which is very uncomfortable. What should I do?
Thank you very much in advance for your help!
Hello,
1) Please try ti disable other 3rd party plugins and then try again. Let us know if it helps.
2) Go to Appearance > Widgets > Header Top Right widget area and replace Search widget with this the Woocommerce Product search widget.
3) It works like that on mobile devices, so we can not help you here, if you want to use that slider. Any change there requires custom work and we are not in position to accept any custom work at this point! We hop you can understand!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
1, Nope
2, There's nothing in the header top right area, it's the Elated Search that I can control in the Elated Header options design-wise.
3, Thanks
Hi Benjamin,
Could you please provide us with your wp admin credentials in a PRIVATE REPLY so that that we can inspect the issues you are having closely?
We are waiting for your response, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Benjamin,
Sorry for the late response!
Seems like there is something wrong with the credentials that you have sent us because we haven't been able to access your website with them http://screencast.com/t/aE6qgW4i
Could you please check them again and let us know?
We are waiting for your response, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.