Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
We attend to the tickets as they come in and due to time zone difference some delays might happen. Please have in mind that if you add another comment on your ticket before we reply to your initial one, your ticket will be pushed down the list. Thank you for your patience.
The issue that you're having could be related to the caching plugin that you're using with your theme. Please deleting this plugin cache and deactivate it to see if the issue persists.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Unfortunately you sent wrong access again. Sorry about this, but we really want admin access, because we have to check how did you set some things in Portfolio list. Please just double check this and send us WP admin credentials again.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I think you get blocked by the firewall. Can you send me your IP so I can try to whitelist you? Sorry, I have been hacked once and I am kinda "protective" now. I'm glad it works well though. Username and Password I sent you are definitely correct.
Could you please try to generate password one more time and in case it does not work again, please send me screenshots how you've set options in portfolio list VC element and maybe we could find a solution on that way.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
Is there a reason why I have lots of duplicate portfolio items? Please check my portfolio page http://creativeweb.studio/portfolio/
I updated to the latest version but it did not solve the issue.
Thanks,
Pat
Hi Patrizio,
Sorry for the late response!
Could you please provide us with your wp admin credentials in a PRIVATE REPLY so that we can inspect the issue that you are having closely?
We're waiting for your response ,thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It's been 2 days now, any idea?
Hi Patrizio,
Sorry for the late response!
We attend to the tickets as they come in and due to time zone difference some delays might happen. Please have in mind that if you add another comment on your ticket before we reply to your initial one, your ticket will be pushed down the list. Thank you for your patience.
The issue that you're having could be related to the caching plugin that you're using with your theme. Please deleting this plugin cache and deactivate it to see if the issue persists.
Please let us know if there is anything else we can do for you, thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi again,
I tried with another Caching plugin and I still see the same issue. Do you mind to help me solve this please?
Thanks,
Pat
Hello,
Sorry for the late response!
Please send us WP admin access again, so that we can investigate this further. We can not access to your dashboard with the previous data.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Sorry but, it seems that you've sent us wrong credentials again http://screencast.com/t/PcuZZJMirrq1 . Could you please send us new one again?
Sorry for the inconvenience, but we need that in order to investigate this issue further.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Sorry but we can not access again. Could you please check that again and send us accurate data?
We will reply you ASAP after that.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Unfortunately you sent wrong access again. Sorry about this, but we really want admin access, because we have to check how did you set some things in Portfolio list. Please just double check this and send us WP admin credentials again.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I think you get blocked by the firewall. Can you send me your IP so I can try to whitelist you? Sorry, I have been hacked once and I am kinda "protective" now. I'm glad it works well though. Username and Password I sent you are definitely correct.
Pat
Hello,
Here is our IP address 217.24.25.23 . Please then white list us in order to solve this issue.
We're waiting for your response!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Done, please try again!
I really appreciate your help, thank you.
Pat
Hello,
Same http://screencast.com/t/TdIuMzX9So . I always get error like you sent me wrong password. It's really weird.
Could you please try to generate password one more time and in case it does not work again, please send me screenshots how you've set options in portfolio list VC element and maybe we could find a solution on that way.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
I've fixed this. In order to use Name here http://screencast.com/t/5K7Jmau24, you have to use Title here http://screencast.com/t/gC0jKHl8uI. That was the issue.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Really good! Much appreciated. I love this theme and your support is just perfect.
Thanks again guys. 5 Stars well deserved!
Pat
Thanks a lot!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.