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I have purchased the theme and downloaded it. I am able to load the theme using the Wordpress "Add Themes" function and it comes in as a successful upload. However, when I try to activate the theme, the site goes blank (to a white page.) Eventually I will get a white page reading "500 page error" as I try to navigate the backend. The only way to get the backend to load again is to manually remove all files for the theme using File Manager on the server. The client is hosting on Yahoo small business (! sorry about that, but they want to stay with it.) The site is running PHP 5.3.6. I have not currently loaded the template to the site because it is crashing it, but you can see the Wordpress site with another template on the URL above. Can you please advise things I might try to get the theme to activate? Thanks so much for your help!
I have purchased the theme and downloaded it. I am able to load the theme using the Wordpress "Add Themes" function and it comes in as a successful upload. However, when I try to activate the theme, the site goes blank (to a white page.) Eventually I will get a white page reading "500 page error" as I try to navigate the backend. The only way to get the backend to load again is to manually remove all files for the theme using File Manager on the server. The client is hosting on Yahoo small business (! sorry about that, but they want to stay with it.) The site is running PHP 5.3.6. I have not currently loaded the template to the site because it is crashing it, but you can see the Wordpress site with another template on the URL above. Can you please advise things I might try to get the theme to activate? Thanks so much for your help!
Hi Michelletang,
This is a common wp error, which can easily be resolved. You just need to follow the instructions from this link, and everything should be ok http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
Please note that recommended resources for our theme are listed below
max_execution_time = 300
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 256M
Please let us know if there is anything else we can do for you, thanks!
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