Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
I'm sorry but I am in agreement with my colleagues not to send passwords and logins for others on our website. we can do in one other solution? for example I send screeenshot of the control panel. This can be a good solution?
Sorry but it is the only way and it's a regular process in resolving issues of our customers. You can send us credentials in private reply here and when we solve this, you could change it again.
Let us know, when you decide!
We're waiting for your response!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
hi,
please help me ! I'm going crazy, how do I change the background color of the menu bar (also the other menu that appears when I scroll the page)?
Thank you.
Beast Regards.
Hello,
Please send us URL to your website as well as WP admin access, so that we can check this and send you appropriate css code.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I'm sorry but I am in agreement with my colleagues not to send passwords and logins for others on our website. we can do in one other solution? for example I send screeenshot of the control panel. This can be a good solution?
Thank you so much for your understanding.
Hello,
Sorry but it is the only way and it's a regular process in resolving issues of our customers. You can send us credentials in private reply here and when we solve this, you could change it again.
Let us know, when you decide!
We're waiting for your response!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.