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  Public Ticket #916907
demo download not starting
Closed

Comments

  •  2
    cadelaat started the conversation
    October 10, 2016 at 4:42pm

    Hi,

    I am trying to download the demo content, all + media. Even after 5 minutes, the download doesn't seem to be starting (progress 0%). I have installed all plugins, including WooCommerce first. I am using Firefox. Server Godaddy, max execution time set to 300 (s).

    Any ideas?

    Thanks,

    Casper


  •  1,845
    Elated replied
    October 10, 2016 at 6:24pm

    Hello,

    Please also increase these values:

    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 258M

    If it does not help you, please send us WP admin access as well as link to your website, so that we can inspect this closer.

    Thanks 


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  •   cadelaat replied privately
  •  1,845
    Elated replied
    October 11, 2016 at 12:31pm

    Hello,

    As I can see you already imported demo content http://screencast.com/t/xYlGCXntib and http://screencast.com/t/Rj9CNqzNgn. Basically you don't need  to increase post_max_size more the 128M if you successfully imported demo content. 

    Let us know if you need anything else!

    Thanks 

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •  2
    cadelaat replied
    October 11, 2016 at 1:21pm

    Hi,

    I tried the XML file, maybe that did the trick!

    Thanks!


  •  1,845
    Elated replied
    October 11, 2016 at 3:20pm

    Hello,

    Yes, it is other way, if users can not import content via options.

    Let us know if you need anything else!

    Thanks 

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.