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  Public Ticket #916921
Related portfolios have same category for all
Closed

Comments

  • TransVaultTeam started the conversation

    Hi the related portfolios for some reason in a single portfolio all have the same category as the item you are viewing rather than the one that should actually be their category.

    Any way of solving this?

  •  1,845
    Elated replied

    Hello,

    Could you please explain us precisely here? Also could you please send us WP admin access, so that we can inspect this closer?

    Thanks 


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

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  • TransVaultTeam replied

    Hi well I have removed them for now, but what happens say you are looking at a single portfolio item, similar projects categories are all the same (see image attachment), even though they should be different as the general portfolio list (http://transvault.flywheelsites.com/customer-case-studies/). 


    ElatedTemp is the username and password use dPit8YWYhlPm3%*EDxDcEJD%

  •  1,845
    Elated replied

    Hello,

    It works like that by default. It's a them feature. We've created cimiliar portolio items to be items from same category as a main portfolio item. If you check our demo pages, you'll see that there is same as on your side. 

    Thanks


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • TransVaultTeam replied

    Hi guys, so it is normal behavior for the related-portfolios to have the same category as the portfolio someone is viewing?

    Because related blog items work perfect bringing the correct category of each related post.


  •  1,845
    Elated replied

    Hello,

    Exactly. It is theme feature as I explained you bellow.

    Thanks 


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • TransVaultTeam replied

    I see. OK not a problem. Just thought there was something wrong

  •  1,845
    Elated replied

    Hello,

    Feel free to let us know if you need anything else!

    Thanks 


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  • TransVaultTeam replied

    Will do thank you!

  •  1,845

    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.