Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Thank you for your help and thank you for creating such a great theme! : )
1) When you search under 'Explore' - the listings - and after clicking on a listing itself and seeing the tags of the listing, when a tag is clicked it brings you back to the main map and for a few seconds displays other listings with the same tag. But then, after a few seconds, the map goes back to the default loading of categories.
Why is this? Please help - this should stay on the map with the listings that have the same tag, not refresh right away.
2) When only 1 listing returns in the search, or after you narrow down using amenities, the listing on the map appears at the highest zoom in level - not showing the map, because it is zoomed in so far. How do we change this? Is there a way to specify that the zoom level will never go less than 3 or 4?
3) Do you have any suggestions for getting the 'Explore' page to load faster? We are on ad VPS managed WordPress hosting platform, with lots of resources, but still the page is loading a little slower than we'd like. We have implemented a CDN and also are using CloudFlare.
Any suggestions you might have for getting the listings to load faster would be greatly appreciated! thanks!
4) on 'Explore' (in navigation menu) - when the pages loads, how do you selected the order of listings to load - say if you have selected 100 listings to load - what is the category default? or can you specify the categories to load first on this page?
5) Do you know of any way to add Geo services to the listings, so that listings close to the person view the site will appear first based on their location?
That's it for this round and once again, thank you very much for your help and support with this theme - it is greatly appreciated!
2) If you still experience this after updating, let us know.
3) We've tested your website with the gtmetrix tool and as we could see response time from server is really slow http://screencast.com/t/lF9VwWZ4mjXa . Please ask your hosting why it happens and ask them to improve this.
4) Listings will always load by newest first and since it's a default option, any change would require custom work.
5) We have not tested plugins for that, so we could not guarantee how some of them would work here.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Thank you for your help and thank you for creating such a great theme! : )
1) When you search under 'Explore' - the listings - and after clicking on a listing itself and seeing the tags of the listing, when a tag is clicked it brings you back to the main map and for a few seconds displays other listings with the same tag. But then, after a few seconds, the map goes back to the default loading of categories.
Why is this? Please help - this should stay on the map with the listings that have the same tag, not refresh right away.
2) When only 1 listing returns in the search, or after you narrow down using amenities, the listing on the map appears at the highest zoom in level - not showing the map, because it is zoomed in so far. How do we change this? Is there a way to specify that the zoom level will never go less than 3 or 4?
3) Do you have any suggestions for getting the 'Explore' page to load faster? We are on ad VPS managed WordPress hosting platform, with lots of resources, but still the page is loading a little slower than we'd like. We have implemented a CDN and also are using CloudFlare.
Any suggestions you might have for getting the listings to load faster would be greatly appreciated! thanks!
4) on 'Explore' (in navigation menu) - when the pages loads, how do you selected the order of listings to load - say if you have selected 100 listings to load - what is the category default? or can you specify the categories to load first on this page?
5) Do you know of any way to add Geo services to the listings, so that listings close to the person view the site will appear first based on their location?
That's it for this round and once again, thank you very much for your help and support with this theme - it is greatly appreciated!
All the best,
James
Hello,
You're welcome!
1) In order to fix this, please update theme to the latest version 1.4.2 by following explanation http://searchandgo.elated-themes.com/searchandgo-help/#!/getting_started_updating_search_amp_go
2) If you still experience this after updating, let us know.
3) We've tested your website with the gtmetrix tool and as we could see response time from server is really slow http://screencast.com/t/lF9VwWZ4mjXa . Please ask your hosting why it happens and ask them to improve this.
4) Listings will always load by newest first and since it's a default option, any change would require custom work.
5) We have not tested plugins for that, so we could not guarantee how some of them would work here.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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