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If you have that issue, it means that you made a mistake somewhere here:
Also you can manually move Elated Options from test database to live. You can manually move that values from local database to live database, you can find that values inside your local WordPress database/wp-options table/ option_name column is eltd_options_averly and just copy whole values from that column and paste on your live database. Don't forget to replace all url links from localhost to live url.
Please be careful when you do this, since small mistake can distract all process!
Let us know how it works!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
In case that migration is correct, issue may be caused by low PHP directives, some 3rd party plugin conflict, or file permissions. Try to set file permissions according to WP Codex https://codex.wordpress.org/Changing_File_Permissions and try disabling all 3rd party plugins one by one and test every time.
If that does not help, please send us WP and FTP admin access in a PRIVATE reply since this is public ticket so we can investigate this further.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi !
I've purchased your awesome theme : Averly
Good work !
However, each time I migrate the site to live or local, i loose all the settings (in Elated Options tab), even the widgets configuration.
And sometimes, some settings do not affects the site… ?
Is it because i'm using the child theme. ? Do i have to copy and customize all the theme functions ?
Thank you for your help !Hello,
Thank you for that!
If you have that issue, it means that you made a mistake somewhere here:
Also you can manually move Elated Options from test database to live. You can manually move that values from local database to live database, you can find that values inside your local WordPress database/wp-options table/ option_name column is eltd_options_averly and just copy whole values from that column and paste on your live database. Don't forget to replace all url links from localhost to live url.
Please be careful when you do this, since small mistake can distract all process!
Let us know how it works!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi ! Thank you for your answer !
But unfortunately, this didn't work… I've seen this manual manipulation on the forum and I've tried several times…
For exemple, le logo Averly comes back instead of mine, and every single changes goes back to default…
I've migrate dozens of sites, and nothing when wrong like this. Only one another and this one, all both with child-theme …
Hi again,
In case that migration is correct, issue may be caused by low PHP directives, some 3rd party plugin conflict, or file permissions. Try to set file permissions according to WP Codex https://codex.wordpress.org/Changing_File_Permissions and try disabling all 3rd party plugins one by one and test every time.
If that does not help, please send us WP and FTP admin access in a PRIVATE reply since this is public ticket so we can investigate this further.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.