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I am trying to download the demo content, all + media. Even after 5 minutes, the download doesn't seem to be starting (progress 0%). I have installed all plugins, including WooCommerce first.
I have increased all the limits on php but it doesn't start.
When importing demo content, before you hit import, disable all 3rd party WP plugins (to free up server resources), then go to import and open chrome developer tools, hit Import and watch console for errors. When some error occur refresh import page and repeat the process. Importing demo content must reach 100% without displaying error in console. So repeat it until console is clear (sometimes you have to repeat process for 10 times or more).
Please note that this is common issue when importing demo with all theme authors since demos become more robust so they can satisfy needs of all customers.
Common problem with Import can be WordPress memory limit and upload time, and it is good if you can increase these values or ask your hosting service to do that for you.
If you continue to have problems with import, please send us WP admin access (in PRIVATE REPLY since this is public ticket), specify which demo content do you want to be imported, and we will try to import demo content for you.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
I am trying to download the demo content, all + media. Even after 5 minutes, the download doesn't seem to be starting (progress 0%). I have installed all plugins, including WooCommerce first.
I have increased all the limits on php but it doesn't start.
Hello there,
When importing demo content, before you hit import, disable all 3rd party WP plugins (to free up server resources), then go to import and open chrome developer tools, hit Import and watch console for errors. When some error occur refresh import page and repeat the process. Importing demo content must reach 100% without displaying error in console. So repeat it until console is clear (sometimes you have to repeat process for 10 times or more).
Please note that this is common issue when importing demo with all theme authors since demos become more robust so they can satisfy needs of all customers.
Common problem with Import can be WordPress memory limit and upload time, and it is good if you can increase these values or ask your hosting service to do that for you.
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 64M;
post_max_size = 256M;
http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/
If you continue to have problems with import, please send us WP admin access (in PRIVATE REPLY since this is public ticket), specify which demo content do you want to be imported, and we will try to import demo content for you.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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