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Okay
  Public Ticket #927019
Responsive
Closed

Comments

  •  2
    Gogme started the conversation

    When using a page template 'Blog Masonry Full With' and switching the sidebar off, the theme shows two articles next to each other on a smartphone. 

    This really looks dreadful, as I would like to have all articles from top to bottom using a smartphone.

    Is there anything to do about this? I don't want to show a sidebar on my homepage or change the template to Masonry.

    And while we're on the responsive subject, the font used in the titles of the articles looks horrible, any suggestions to change this? (I haven't changed any font yet)

  •  1,845
    Elated replied

    Hello there,

    We are seeing articles one below the other on smaller screens http://screencast.com/t/SvQXikYj. Can you disable side area so we can try to generate necessary css code in order to try to fix this.

    Font rendering is handled by the browser engine and i=on some browsers it may look different, so you should simply try few fonts to see which one will look the same on all devices. This is not something that can be handled by our site in any way, and that is why you have to test different fonts.

    Best Regards!   


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

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  •  2
    Gogme replied

    I have disabled the sidebar on the homepage and put the Full size Masonry to 4 columns. My iPhone is putting two articles next to each other now.

    About the Font: I'll try and see what's best for me. 

  •  1,845
    Elated replied

    Hello,

    Regarding the first issue: Could you please send us WP admin access, so that we can inspect this closer?

    Thanks 


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •   Gogme replied privately
  •  1,845
    Elated replied

    Hi Gogme,

    Sorry for the late response!

    You just need to paste the following code to Elated Options/General/Custom css field and you should get the desired effect 

    @media only screen and (max-width:480px){
        body .eltd-blog-holder.eltd-blog-holder.eltd-masonry-full-width article{
            width: 100%!important;
            position: relative!important;
            left: 0!important;
            top: 0!important;
        }
        .eltd-blog-holder article .eltd-post-image img{
            width: 100%;
        }
    }
    

    Please let us know if there is anything else we can do for you, thanks!


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •  2
    Gogme replied

    And sorry for my late reaction...

    Thanks, this is working out fine.

  •  1,845
    Elated replied

    Hi Gogme,

    You are welcome, glad that we were able to help!

    We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name: http://themeforest.net/downloads. This way you’ll be helping us improve our support services and make them even more efficient.

    Please let us know if there is anything else we can do for you, thanks!


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.

  •  2
    Gogme replied

    Just out of curiosity: is this a problem that more people experience? Or is it just me? And if it's not just me, will you consider to get this fixed in an update of your theme? In that case I would like to know, as I can remove this extra code from the custom css box.

  •  1,845
    Elated replied

    Hello,

    It was specific issue and this can not be recognized as a bug. This kind of issues happens sometimes, and it depends on specific adjustments, image sizes, 3rd party plugins and so on.. The solution which we've provided will work after updates and you don't have to worry about this in the future.

    Thanks 


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.