Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
When importing demo content, before you hit import, disable all 3rd party WP plugins (to free up server resources), then go to import and open chrome developer tools, hit Import and watch console for errors. When some error occur refresh import page and repeat the process. Importing demo content must reach 100% without displaying error in console. So repeat it until console is clear (sometimes you have to repeat process for 10 times or more).
Please note that this is common issue when importing demo with all theme authors since demos become more robust so they can satisfy needs of all customers.
Common problem with Import can be WordPress memory limit and upload time, and it is good if you can increase these values or ask your hosting service to do that for you.
Because menus and widgets are stored separately in the database by WordPress, repeating import several times will create duplicates, so in order to fix this delete all imported menus and widgets and repeat import once again. Note that after 90% import process is importing menus, and since all users actually create menu of its own, this is not important part.
All the Best!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Please tell me the name of the configuration file where I need to add these lines.
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 64M;
post_max_size = 256M;
I will read more about how to add them, but I need the file names.
I also asked my provider to update PHP and MySQL to both version 5.6.
This was one of the warnings alarms installing yesterday (don't remember where worspress, theme, woocommerce). You recommended to install woocommerce before import demo in case of a shop installation, and I donne it.
Hi:
The import process always stops at 90%.
How can I import a complete demo?
I tried several times one after another (one on the TOP of another to get 100% but I get bad code lines and duplicities in the menu.
I tried several time makink a Reset before each process but the process never ends
Thanks for your help,
Petri
Hi,
I found a big number of duplicated items in menus.
I will ....
- Install WP from the begining
- Add the line ... set_time_limit(120); ... to wp-config.php
- Install Woocommerce plugin
- import the demo1
Please confirm and let me know your opinion. I lost all the day trying to install the theme only.
Rgds,
Petri
Hello again,
When importing demo content, before you hit import, disable all 3rd party WP plugins (to free up server resources), then go to import and open chrome developer tools, hit Import and watch console for errors. When some error occur refresh import page and repeat the process. Importing demo content must reach 100% without displaying error in console. So repeat it until console is clear (sometimes you have to repeat process for 10 times or more).
Please note that this is common issue when importing demo with all theme authors since demos become more robust so they can satisfy needs of all customers.
Common problem with Import can be WordPress memory limit and upload time, and it is good if you can increase these values or ask your hosting service to do that for you.
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 64M;
post_max_size = 256M;
http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/
Because menus and widgets are stored separately in the database by WordPress, repeating import several times will create duplicates, so in order to fix this delete all imported menus and widgets and repeat import once again. Note that after 90% import process is importing menus, and since all users actually create menu of its own, this is not important part.
All the Best!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi:
Thanks a lot for your detailed answer.
I will follow your instructions carefully.
Please tell me the name of the configuration file where I need to add these lines.
max_execution_time = 300;
memory_limit = 128M;
upload_max_filesize = 64M;
post_max_size = 256M;
I will read more about how to add them, but I need the file names.
I also asked my provider to update PHP and MySQL to both version 5.6.
This was one of the warnings alarms installing yesterday (don't remember where worspress, theme, woocommerce). You recommended to install woocommerce before import demo in case of a shop installation, and I donne it.
Thanks for your help,
Petri
Hi:
I reinstaled everything from the beginning and it works.
I added a line to wp-config.php, the only file I know how to update ...
set_time_limit(120);
I should import several times as you mention but now is OK.
Thank you for your help.
Petri
Thanks for update Petri,
We are glad to hear that everything is working now.
All the Best!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.