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in the current Themeforest changelog you wrote, that you've updated LayerSlider to 5.6.10, but at my dashboard at the LayerSlider settings page is still "You have version 5.6.8 installed". I downloaded the new theme update right now (v 1.5).
In the theme's "plugin" folder ist also still "layersliderwp-5.6.8.installable.zip"
Could you please check this in the download link at TF? Thanks.
We tested this on our local testing enviroment and plugins folder contain that version http://screencast.com/t/ai352xu2zis, also correct version is installing fine in the back end http://screencast.com/t/jCVhVpt5ad1. After theme update you have to perform uninstall / install of required plugins in order to install latest included versions, or simply install the plugin manually from the plugins folder. If it is different version on your end, then probably you didn't download latest theme version, or you are trying to install plugin from older installation.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
I just had downloaded the theme from TF and copied all the files at my FTP in your theme's folder.
From former themes I know, that with the upload to my FTP, all included, updated plugins are then automatically updated, too. Don't know, why in this case hasn't.
An important question: do you alter anything with the LayerSlider plugin files?
The reason for my question:
I have a multisite installation with 3 sites, one of them uses a theme, that has also LayerSlider included like your MOOSE theme.
So if I do what you have suggested, to delete the LayerSlider plugin and replace it by the new MOOSE download, I delete this plugin for my other site automatically, too. I'm not happy with it, afraid of getting troubles at my other site - so it is important for me to know, that you do not change anything at the Layerslider plugin original files, right?
Hi,
in the current Themeforest changelog you wrote, that you've updated LayerSlider to 5.6.10, but at my dashboard at the LayerSlider settings page is still "You have version 5.6.8 installed". I downloaded the new theme update right now (v 1.5).
In the theme's "plugin" folder ist also still "layersliderwp-5.6.8.installable.zip"
Could you please check this in the download link at TF? Thanks.
Hello,
We tested this on our local testing enviroment and plugins folder contain that version http://screencast.com/t/ai352xu2zis, also correct version is installing fine in the back end http://screencast.com/t/jCVhVpt5ad1. After theme update you have to perform uninstall / install of required plugins in order to install latest included versions, or simply install the plugin manually from the plugins folder. If it is different version on your end, then probably you didn't download latest theme version, or you are trying to install plugin from older installation.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
okay, thank you, seems that this is the problem:
I just had downloaded the theme from TF and copied all the files at my FTP in your theme's folder.
From former themes I know, that with the upload to my FTP, all included, updated plugins are then automatically updated, too. Don't know, why in this case hasn't.
An important question:
do you alter anything with the LayerSlider plugin files?
The reason for my question:
I have a multisite installation with 3 sites, one of them uses a theme, that has also LayerSlider included like your MOOSE theme.
So if I do what you have suggested, to delete the LayerSlider plugin and replace it by the new MOOSE download, I delete this plugin for my other site automatically, too.
I'm not happy with it, afraid of getting troubles at my other site - so it is important for me to know, that you do not change anything at the Layerslider plugin original files, right?
Hi again,
No, we didn't change anything within Layer Slider.
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you very much, then all is fine.
You're welcome,
And thank you for using our theme.
All the Best!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.