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  Public Ticket #943896
COnfiguration
Closed

Comments

  •  2
    Randolph314 started the conversation

    Hi,


    I really love the design of the Flow theme, but am having some issues implementing it.

    1. I can't figure out how to install the "split flow" configuration (http://flow.elated-themes.com/flow1/split-flow/). I imported all of the widgets and options from that flow, but it didn't really help. My site still doesn't have a slider at the top and the posts are not in list form, for instance.

    2. Loading times when I click on a post entry or when I click back to the main page seem very high, sometimes up to 3 seconds. I don't have many plugins and I wasn't experiencing this with the last theme I used, so I think it must be something on your end. Is there some aspect of the theme that could be disabled to reduce this delay. I think the theme is essentially unusable if load times are this high.

    3. When I click back after viewing a post, it takes me to the top of the main page. This is unusual behavior - generally when you click back on a website you're taken back to the same point on the previous page you were viewing. Is there a way to adjust this?

  •  1,845
    Elated replied

    Hello,

    We're glad that you like this theme!

    1) You need to import demo on the same way as I marked here http://screencast.com/t/B4Kk707M. Then inside of ALL pages find Split Flow page http://screencast.com/t/3gqVOnfW08

    2) In order to improve speed of the website, you need to ask your server to imrove server response time, since it takes to much tome to load. Also you need to optimaze all images, since they take more then 2 sec to load http://screencast.com/t/AtLyEST5

    3) There is no option for this unfortunatley. 

    Thanks


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    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

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  •  2
    Randolph314 replied

    Thanks for your response.

    1. I tried to do this several times, before and after you responded, and each time the import tool froze at 30%. I gave it several hours to finish but no further progress was made.

  •  1,845
    Elated replied

    Hello,

    It means that you need to increase PHP resources. Please increase these values or if you're not familiar with this, ask your host to achieve this for you:

    max_execution_time = 300
    memory_limit = 128M
    upload_max_filesize = 128M
    post_max_size = 256M

    If you still have same issue, please send us WP admin access, so that we can inspect this closer?

    Thanks  


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.