Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Please send us WP admin access, so that we can inspect this closer? It should not be connected with the update, since we fixed just small bug with videos.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
As we could see you have a lot of 3rd party plugins and also you've got this error in console http://screencast.com/t/vG2XdsS26bV8. So we think that some of plugins caused this error. We advise you to disable 3rd party plugins and clear browser cache and then check this again.
Let us know if this help!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
1. After installing version 1.3.3, the homepage 'Top by Layout' is broken.
2. The date and button overlap on the iPhone 5S Safari browser. Can I make the date and SNS icons invisible?
Hello,
As we can see it works fine. Could you please explain us precisely where you experianced this issues? Some additional screenshots would be helpful?
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
1. The first occurred are typically random.
Now it looks normal again.
2. The second question is the menu overlap issue in the iPhone 5S.
I had already attached the screenshot.
3. Additional problems arose in one.
Click on the 'About' page after 1.3.3 update does not open attachments like images.
Hello,
Please send us WP admin access, so that we can inspect this closer? It should not be connected with the update, since we fixed just small bug with videos.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
As we could see you have a lot of 3rd party plugins and also you've got this error in console http://screencast.com/t/vG2XdsS26bV8. So we think that some of plugins caused this error. We advise you to disable 3rd party plugins and clear browser cache and then check this again.
Let us know if this help!
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you so much.
There are date and SNS icon at the bottom of the READ MORE button on the 'Flow' theme.
How can I remove these two?
Hello,
You're welcome!
For third issue you need to update theme to the 1.3.4 version and it's already on themeforest.
And in order to remove that, please add this css code in Elated Options > General > Custom CSS field:
@media only screen and (max-width:480px) {.eltd-post-info-date {
display:none !important;
}
}
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.