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Hi, I use your theme for my site. I found this bug using safari: - in homepage I click to open a post (ex: IREX TRAINATO DALL’OPA SU ALERION) (screen_1.png AND screen_2.png)
- I close my post by clicking on close icon (screen_3.png)
- A hole appears on the right side of the post i've just closed (screen_4.png)
Everything seems to be working fine from our end, as you can see in the following video we haven't been able to replicate the issue http://www.screencast.com/t/8GA0trFmdwk
Please try to open your website on some other computer, or try to resolve this by cleaning or updating your browser to latest version.
Thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi,
I use your theme for my site.
I found this bug using safari:
- in homepage I click to open a post (ex: IREX TRAINATO DALL’OPA SU ALERION) (screen_1.png AND screen_2.png)
- I close my post by clicking on close icon (screen_3.png)
- A hole appears on the right side of the post i've just closed (screen_4.png)
thank you for your support
Hello,
We can not replicate this issue. We have tested this in safari, but on our side everything works fine. Have you fixed this already?
Let us know if you still experience same issue.
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I attach a video where you can see what happens
Thanks
Hi there,
Everything seems to be working fine from our end, as you can see in the following video we haven't been able to replicate the issue http://www.screencast.com/t/8GA0trFmdwk
Please try to open your website on some other computer, or try to resolve this by cleaning or updating your browser to latest version.
Thanks!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
maybe it's a matter of screen resolution. I use 1920x1080 and my Safari version is 10.0.1
Hello,
We've tested in many browsers and different sizes and it works fine. Have you tried to test it on some other device?
Thanks
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
yes I tested it in more Apple device. I find the same problem in your website (http://flow.elated-themes.com/)
Thanks
Hello,
Sorry but we can not replicate this on our side. We use same browser version, same resolution.
It's really weird and unusual situation.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.