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  Public Ticket #954554
Tried installing API Key, now I het HTTP error 500
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Comments

  •  2
    Laura V started the conversation

    Hello,

    I tried installing the API key to make Google Maps work. Now for some reason I get the HTTP ERROR 500. 

    Where can I get the original clean functions.php file to make my site work again? Something went wrong I guess..

    Thanks.

  •  2
    Laura V replied

    *EDIT*

    After checking the error-log I've found out that the line was closing with ” instead of " so the problem is solved. Website is working again.

    Now that I've added the API Key in the functions.php the Google Map still isn't working. I also tried a plugin to add the Key, but the map still errors.

    The url where the map should work: https://www.icebergcreative.nl/contact/ (it's in Dutch by the way)

    How to solve?

  •  1,845
    Elated replied

    Hi there,

    Map API key field has been added in latest theme update http://screencast.com/t/0TkJ7NE3oo so please update the theme to latest version and add key to that field.

    How to upgrade moose theme?
    You can upgrade our theme by performing following steps:

    1. Download latest All files & documentation file from ThemeForest (your Downloads page)

    2. Extract it and locate moose.zip

    3. Extract moose.zip and locate moose folder

    4. Copy/Replace the content of moose folder to /wp-content/themes/moose folder of your web site.

    Using this method, none of existing content or settings will be lost.

    How to upgrade Visual Composer plugin to latest version?
    You can upgrade Visual Composer by performing following steps:

    1. Please make sure main theme is activated while performing other steps

    2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it

    3. You will see message that required plugin is missing at the top of your WordPress Dashboard

    4. Install the plugin and then activate it


    Best Regards!


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  •  1,845
    Elated replied

    Hello,

    You don't have to add API key in functions.php file. We've created API key field with the new update. So you need can go to Elated Options > General > Add API key in the field here http://screencast.com/t/UsdjmO22xV

    Thanks 


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.