Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Firs try to disable all 3rd party plugins one by one and test this again, and also try to update everything to latest versions.
How to upgrade moose theme? You can upgrade our theme by performing following steps:
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate moose.zip
3. Extract moose.zip and locate moose folder
4. Copy/Replace the content of moose folder to /wp-content/themes/moose folder of your web site.
Using this method, none of existing content or settings will be lost.
How to upgrade Visual Composer plugin to latest version? You can upgrade Visual Composer by performing following steps:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
If you continue to have problems, please send us WP admin access and a login link in a PRIVATE REPLY, since this is public ticket so we can investigate this further.
All the Best!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
When I attempt to load the Elements section of the Elated Options Editor (in the dashboard), I get a script error causing none to modify or save.
Hi there,
Firs try to disable all 3rd party plugins one by one and test this again, and also try to update everything to latest versions.
How to upgrade moose theme?
You can upgrade our theme by performing following steps:
1. Download latest All files & documentation file from ThemeForest (your Downloads page)
2. Extract it and locate moose.zip
3. Extract moose.zip and locate moose folder
4. Copy/Replace the content of moose folder to /wp-content/themes/moose folder of your web site.
Using this method, none of existing content or settings will be lost.
How to upgrade Visual Composer plugin to latest version?
You can upgrade Visual Composer by performing following steps:
1. Please make sure main theme is activated while performing other steps
2. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it
3. You will see message that required plugin is missing at the top of your WordPress Dashboard
4. Install the plugin and then activate it
If you continue to have problems, please send us WP admin access and a login link in a PRIVATE REPLY, since this is public ticket so we can investigate this further.
All the Best!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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