Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
This message means that the file is larger than the maximum file upload size allowed on your server. Please increase that limit by contacting your hosting provider to perform this adjustment on your behalf, or try to do it yourself as described in this article
We recommend setting Max Upload Size to 35M or higher.
An alternative way to solve this would be to install the theme by uploading files manually via FTP client like https://filezilla-project.org/
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
HI There,
I am trying to upload your theme, it takes a long time to load then loads to a new screen that says:
Are you sure you want to do this?
Please try again.
Clicking please try again just takes me back to this page - http://signatureluxurytravel.com.au/wp-admin/theme-install.php
HELP! thanks
Hi there,
This message means that the file is larger than the maximum file upload size allowed on your server. Please increase that limit by contacting your hosting provider to perform this adjustment on your behalf, or try to do it yourself as described in this article
We recommend setting Max Upload Size to 35M or higher.
An alternative way to solve this would be to install the theme by uploading files manually via FTP client like https://filezilla-project.org/
Best Regards!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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