Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay
  Public Ticket #980341
Missing Files
Closed

Comments

  •  2
    egallegos89 started the conversation

    I've downloaded the correct wordpress zip file for the Savory theme. I still get a "please try again" failure notice. I have tried to install the Savory-child zip as well and says it is missing the parent file. 

    I've installed themes before and am not sure why I am having issues with this one. 


    Thank you in advance for your help.

  •  1,845
    Elated replied

    Hello,

    It means that you have not installed main theme properly. Please check this link out https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

    It should be helpful!

    Thanks


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.