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Okay
  Public Ticket #984508
Updates?
Closed

Comments

  •  2
    snenterprises started the conversation

    I'm confused about the emails I'm getting saying there are updates, but the theme isn't updating on it's own. If I'm supposed to update it myself, then why won't it work. I went to Envato to my downloads, and tried to upload blu.zip and it's saying file already exist. Please tell me how to update theme? Thanks

  •  1,845
    Elated replied

    Hello,

    Here is how you need to do in order to update this theme:

      You just need to update your theme to the latest version we released 1.2, then update Visual Composer to 5.0.1  we included in it, and clear cache.

      1. Theme update

      http://blu.elated-themes.com/documentation/#!/getting_started_updating_blu

      2. VC update

      a. Please make sure main theme is activated while performing other steps

      b. Go to Plugins page in your WordPress Dashboard, locate Visual Composer in the list, deactivate it and delete it

      c. You will see message that required plugin is missing at the top of your WordPress Dashboard

      d. Install the plugin and then activate it

      3. Clear browser cache

    Thanks


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