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  Public Ticket #993901
I want complete documentation of the theme
Closed

Comments

  •  2
    RaghavN started the conversation

    Hello Team Elated,

    I have bought a theme from theme forest however could not figure out the documentation of the theme.

    Below are the issues I am facing.

    1. I am not able to fix the menu items on the website
    2. Facing issues with contact Us page as the Map is not visible it say something has gone wrong
    3. The Sliders bullets are overlapping the connect Now button on  the home page

    Please help or send a documentation of the website theme.

    Regards,

    Raghav

  •  1,845
    Elated replied

    Hello,

    1) Could you please explain issue with the menu precisely? Which kind of menu you want to set?

    2) In order to fix this issue you need to generate your own Google map API key first and then to add that key in Elated Options > General > Google Map API key field.

    3) It works fine now as we could see http://screencast.com/t/a56IVI0VwCyl

    Thanks


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

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  •  2
    RaghavN replied

    Not able to update the plugin???


    it says:

    NO LICENSES FOUND

  •  2
    RaghavN replied

    How can I activate live chat options on the website.

  •  2
    RaghavN replied

    Please help plugin is not working:

    LayerSlider WP

    I am getting a message :

    You need to authorize this site in order to get upgrades or support for this plugin. Purchase a license or enter an existing purchase code.

    There is a new version of LayerSlider WP available. View version 6.1.0 detailsAutomatic update is unavailable for this plugin.

  •  2
    RaghavN replied

    On the home page vertical menu if I want to remove the Menu item which is "CART" how can I do that?

  •  1,845
    Elated replied

    Hi there,

    1. Bundled plugins will be updated with the theme. Further explanation:

    We bought extended license for these plugins (Visual Composer and Layer Slider), and we can't give you license code because of policy and terms of Theme Forest, because of that we included these plugins in our theme (you can find plugins in theme folder/plugins/ there are installation files of these plugins), also we will update these plugins to the latest version with theme update so you just need to wait for next theme update and there will be the latest version of plugins if it exists. Then when you update theme you just need to go to your back-end Plugins and to deactivate/delete these plugin then you will get some notification to install necessary plugins to our theme, then just click to install/activate again these plugins and that will be all. If you don't get this notification to install necessary plugins, then just go to Plugins -> Add New -> Upload -> Find these plugins in our theme folder/plugins select one by one and click import/install.

    You can ignore messages about activation these plugins, you have/get inside Plugin settings.

    2. Such an option does not exist within the theme, we are sorry. You will need to search for some plugin in order to extend theme functionality in this way,

    3. You can remove the cart from Elated options > header http://screencast.com/t/9JGivHrle

    Best Regards!


    The Elated Support Center has been moved to our centralized support platform. 

    Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time. 

    If you wish to submit a new support request, for all new inquiries please head on to our Help Center.

    Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.

    Don’t forget to sign up for our newsletter and be the first to find out all the latest news.