Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
On my Allure theme blog, pickyandpushy.com, photos load properly when viewed on a lap top. But when viewed on an IPad or phone, photos that are intended to be viewed vertically appear in horizontal form. Any cure for this?
If you are using images which are captured by a device in orientation different then portrait will be displayed as such on a touch device, so you have to rotate them with some photo editing tool and to upload them again. If there is something else, please send us a screenshot from your device so we can better understand what it the issue here.
All the Best!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
On my Allure theme blog, pickyandpushy.com, photos load properly when viewed on a lap top. But when viewed on an IPad or phone, photos that are intended to be viewed vertically appear in horizontal form. Any cure for this?
Hi there,
If you are using images which are captured by a device in orientation different then portrait will be displayed as such on a touch device, so you have to rotate them with some photo editing tool and to upload them again. If there is something else, please send us a screenshot from your device so we can better understand what it the issue here.
All the Best!
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
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