Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay

Public Tickets

Geri slider zoomedClosed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated July 28, 2017 at 8:42am   4 Most recent comment from Elated Themes:Hi,We can only spot difference in the mobile screens and the issue is related to top padding  .eltdf-content .eltdf-content-inner > .eltdf-full-width > .eltdf-full-width-inner{    padding-top: 0px ... Andrea Change height of the slider?Closed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated July 25, 2017 at 11:23am   2 Most recent comment from Elated Themes:Hello Andrea,Thanks for writing in! As Revolution Slider is a 3rd party plugin, regretfully, we have limited support for it that only covers its compatibility issues with our themes. So any question r ... Andrea Different menues on different sitesClosed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated July 25, 2017 at 11:19am   4 Most recent comment from Elated Themes:Hi,We are pleased to help.If there is anything else we can do for you, please let us know and we will gladly helpThanks. Georges DANCETTE Problème affichage menuClosed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated July 24, 2017 at 3:57pm   7 Most recent comment from Elated Themes:Hi,We can see that you managed to optimize your site a bit and it is loading faster.Have the "gap" issue been resolved with instructions from our previous answer since we still can not reproduce the i ... Abdelhamid Language file not workingClosed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated July 24, 2017 at 3:08pm   3 Most recent comment from Elated Themes:Hello there,Thank you for choosing our theme and writing in.Sorry for the late response, it was caused by weekend days.Can you please follow these detailed instructions how to translate our theme. Th ... sunlight2015 Child theme doesn't workClosed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated July 21, 2017 at 10:17am   2 Most recent comment from Elated Themes:Hello there,Thank you for choosing our theme.Can you please be more precise in which sense your child theme does not work.Child theme that comes with theme and it works fine. The issue might be that y ... boxing_clever Mobile MenuClosed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated July 20, 2017 at 11:53am   4 Most recent comment from Elated Themes:Hi,We can assists you with this as well. Just in addition to the previous code you need to add this code as well .eltdf-mobile-header .eltdf-grid{    width: 100%;} .eltdf-mobile-header .eltdf-mobi ... jayrom59 last updateClosed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated July 19, 2017 at 11:47am   4 Most recent comment from Elated Themes:Hi,You're welcome, really no need to thank uswe are here to help.If there is anything else we can do for you, please let us know.We hope it’s not too much trouble, but we’d really appreciate it if ... Agenziaa navigation number on sliders revolution demoClosed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated July 19, 2017 at 9:03am   2 Most recent comment from Elated Themes:Hello there,Thank you for writing in.If you are referring to these https://www.screencast.com/t/aYB9qyhRy the issue is related to Cross-Origin error.In order to fix this, please follow instructions ... boxing_clever Duplicate Menus appearingClosed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated July 17, 2017 at 10:31am   2 Most recent comment from Elated Themes:HI boxing_clever,We just inspected your page and on our end there is no such issue:  https://www.screencast.com/t/3CX1qLmgFDid you managed to solve this issue in the meantime? If not, please send u ... Georges DANCETTE Probleme choix widget sidebarClosed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated July 11, 2017 at 1:50pm   4 Most recent comment from Elated Themes:Hello Georges Dancette,Thank you for choosing our theme.1) Blog Posts and Portfolios do not offer same possibilities since they are not offering same functionality. For the Portfolio single item you h ... musesocial How to remove header, Loader spinner isnt changing colourClosed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated June 28, 2017 at 1:14pm   2 Most recent comment from Elated Themes:Hello,1) It is title area and it can be customized in Elated Options > Title or for certain pages it can be done in the back-end of that page, scroll down to Elated Header section and set desired set ... musesocial How to remove pages text, how to include only few pagesClosed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated June 28, 2017 at 1:02pm   3 Most recent comment from Elated Themes:Hello there,Thank you for choosing our theme.1) Have you managed to solve these issues and if not please be more precise what is the issue2) It can be solved either by resizing logo or this Custom Cs ... CARADEKID Change logo in a specific pageClosed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated June 28, 2017 at 11:29am   4 Most recent comment from Elated Themes:Hi,We are pleased to help. Please let us know if there is anything else we can do for you.We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeFores ... sequoya HEADER/ sticky HEADERClosed   Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture   Updated June 26, 2017 at 9:01am   4 Most recent comment from Elated Themes:Hello Daniel,That happens because menu container is not wide enough to contain all menu items and last menu item drops down You can solve it using some Custom Css code that will increase mentioned wi ...