Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

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Public Tickets

lauryn Mac error on first portfolio full page itemClosed   Kodell - Creative Portfolio Theme for Designers and Agencies   Updated October 26, 2018 at 7:55am   3 Most recent comment from Elated Themes:Hello there,Thanks for writing in!I guess that you were referring to this page:https://martinaderui.it/portfolio-item/disaronno/You should try uploading image which is 1920 px wide instead of this one ... Victoria Instruction to install full version of Demo step by stepClosed   Kodell - Creative Portfolio Theme for Designers and Agencies   Updated October 23, 2018 at 7:31am   2 Most recent comment from Elated Themes:Hello there, Welcome to your support management and thank you for choosing our theme! We are very sorry for the late answer, we were working with a limited resources for a past few days and we are n ... crissykhan Hey so my landing page looks nothing like yours on mobile nor safariClosed   Kodell - Creative Portfolio Theme for Designers and Agencies   Updated October 18, 2018 at 3:02pm   9 Most recent comment from Elated Themes:Hello there,Thanks for writing in!I suggest you try to add this code to and get result like in the screenshot: @media only screen and (max-width: 680px){ .eltdf-global-social-share-holder {    ri ... Tony Lei Theme not installing correctlyClosed   Kodell - Creative Portfolio Theme for Designers and Agencies   Updated October 16, 2018 at 7:02am   4 Most recent comment from Elated Themes:Hello there,Thanks for writing in!In Settings > Reading you could choose desired page to be your Homepage:Please let us know if there is something else we can do for you!Thank You,Kind Regards,Norah Soheil remove side menu burger buttonClosed   Kodell - Creative Portfolio Theme for Designers and Agencies   Updated October 12, 2018 at 2:25pm   3 Most recent comment from Elated Themes:Hi there,Welcome to your support management and thank you for choosing Sahel!I'm glad that you've managed to set this up.Let us know if you have any other questions! Best regards,Marie edgewatersound Minimal Menu IconClosed   Kodell - Creative Portfolio Theme for Designers and Agencies   Updated October 11, 2018 at 11:19am   4 Most recent comment from Elated Themes:Hi there,Sorry for the late response, it's caused because of the numbers of tickets we are getting these days.Can you send us admin credentials so we can take a look this first issue? Thanks!We can se ...