Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.
Can you please check it again, since on our side all icons are displayed properly. If you still experience same issue please provide us FTP access so we can try to implement Cross Origin issue solution from our previous answer.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Hi guys,
just installed theme and demo and as you can see some icons are missing.
Could you help me please?
Thanks a lot
L.
Hello,
Sorry for the delay, it was caused by weekend days.
The problem your having is related to cross origin issue and solution can be found in this article https://elated.ticksy.com/article/10841 .
Please let us know if this solved the issue and if there is anything else we can do for you.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
Can you please check it again, since on our side all icons are displayed properly. If you still experience same issue please provide us FTP access so we can try to implement Cross Origin issue solution from our previous answer.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi.
I've contacted the server provider and they found an error generated by the theme.
The error has been fixed and now the icons are visible.
Ticket closed.
Thanks a lot.
L.
Hi,
We are so pleased to hear that the issue is solved. If there is anything else we can do for you, please do not hesitate to ask.
Thanks.
The Elated Support Center has been moved to our centralized support platform.
Please note that any existing tickets prior to this change will be answered right here on Ticksy, and in due time.
If you wish to submit a new support request, for all new inquiries please head on to our Help Center.
Elated Themes is part of Qode Interactive – the home of 300+ premium WordPress themes.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.