PLEASE FOLLOW THIS HELPFUL GUIDE FOR SUCCESSFUL DEMO IMPORT.

- Our working time is from 9am until 5pm CET during weekdays.

- Tickets are ordered from oldest to latest, so please be patient, we will refer to your issue as soon as possible.

- When you submit a ticket, it would be really helpful if you could provide our agent with your website URL and wp-admin access in your private ticket. In that way, we will refer to your issue easier and faster.

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Borderland - A Daring Multi-Concept Theme

How To Add Custom Font There are two ways for adding fonts a) Go to your theme folder/functions.php and paste this code: if (!function_exists('additional_font_styles')) {     function additional_font_styles () {  &nbs ...

Why is demo content not being imported? When it comes to importing demo content, before you hit import, disable all 3rd party plugins (to free up server resources), then go to import, open chrome developer tools, hit Import, and watch console for errors. When some ...

Documentations Here are our Official manuals for Elated - themes: Borderland  - http://demo.elated-themes.com/borderland-documentation/ Moose -  http://demo.elated-themes.com/moose-documentation/ Tomas & Daisy -  ...

T_PAAMAYIM_NEKUDOTAYIM Fatal Error That is usually an error related to your PHP version on the server. Try contacting your hosting provider and ask them to increase your PHP version to the one suggested by WordPress here: https://wordpress.org/about/requi ...

Blurry Product Images Check this article about setting the proper image sizes -  https://docs.woocommerce.com/document/using-the-appropriate-product-image-dimensions/  Then install/activate this plugin https://wordpress.org/plugin ...

Google Map Api Key Missing Error / Google Map Missing Error This error is caused by some recent changes in google map API. Here is what you can try. 1. You need to create your own API key as described here: https://www.latecnosfera.com/2016/06/google-maps-api-error-missing- ...

How to enable Visual Composer front page editor? Front End VC editor is disabled by default because some theme elements use advanced java script functionality, and these elements will not be displayed correctly until you save and refresh the page after adding them. In ...

Visual Composer is not working? If Visual Composer won't load in the back end when you try to edit some page, please first make sure that you are using latest theme version with latest Visual Composer.  If this is not the case and you have following p ...

How to set the home page? In Settings > Reading you could choose desired page to be your Homepage:

HTTPS mixed content warnings This is usually the problem with SSL certificate and the previous setting of a website that was not configured this way. You can try to use a plugins to fix this , such as - https://wordpress.org/plugins/wordpress-https/ ...

Missing style sheet error when installing the theme? This is the common issue when installing a theme, this error message does not mean that the theme is broken.  It means that the files are not uploaded correctly, and there is an easy fix for it described in this article ...

Complete Guide To Demo Import Step 1 - PHP resources Since WordPress themes get more robust and complex, it's necessary that you release some more power from server. You can do that by editing php.ini file that you can find on your server, or contact you ...

Elated Slider overlap issue This is the issue that started to occur with Google Chrome 55.x versions. In order to fix this on your side, please make sure that you are using the latest theme version. You can update the theme by following i ...

How to import Slider revolution? When importing a demo onto your site RevSlider slideshow has to be imported separately.  To import a RevSlider from one of our demos please go to your WordPress admin panel Slider Revolution -> Import.  Search ...

Shortcodes Are Displayed In Excerpt This happened because excerpt for blog list can't read shortcodes and because of that we implemented Excerpt field for each blog single post. You just need to go in your back-end Posts -> Each post -> And below text ed ...

Where can I find the activation keys for the plugins that came with the theme? We have bought extended licenses for premium plugins that come with our theme, so you can use them for free, and we can’t give you the license codes because of policy and terms of Theme Forest.  This only means that y ...

“Are you sure you want to do this? Please try again” ? What to do when I get this message while trying to install the theme: “Are you sure you want to do this? Please try again” ? This message means that theme zip file is larger than max upload file size allowed in configura ...

Icons Are Not Showing, Or Displaying Like Squares and Strange Characters Please try to follow the instructions from this link in order to solve these errors:  http://meyermed.com/2015/03/fix-font-awesome-icons-not-displaying/ These instructions work for all browsers and icon packs. Basical ...