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Public Tickets

valkiriaic IconClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated January 9, 2019 at 4:16pm   2 Most recent comment from Elated Themes:Hello,If your font awesome icons or custom fonts are not showing up in a certain browser (mainly Firefox or IE), then you have two solutions you can take. Solutions: 1. Host the font on same domain a ... helenecayre Theme doesn't workClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated January 8, 2019 at 11:49am   3 Most recent comment from Elated Themes:Hi there,Welcome to your support management and thank you for choosing Imogen!Please, follow this article: T_PAAMAYIM_NEKUDOTAYIM Fatal ErrorIncrease PHP version above 5.6. and the error will disappe ... BEAUTIFULSOULO codes show on pagesClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated January 4, 2019 at 1:24pm   14 Most recent comment from Elated Themes:Hello, You're welcome.  For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site. Thanks & Regards, ... BEAUTIFULSOULO Meta Data on google searchClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated January 4, 2019 at 12:53pm   3 Most recent comment from Elated Themes:Hello,Please take a look at this article about Google indexing pages here >> https://neilpatel.com/blog/google-index/ Hope this can be helpful for you.Also, take a look at this article as well >> ht ... valkiriaic BlogClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated January 4, 2019 at 11:38am   2 Most recent comment from Elated Themes:Hello,This happens because excerpt for blog list or portfolio list can't read shortcodes and because of that we implemented Excerpt field for each blog single, portfolio single, page etc. You just nee ... BEAUTIFULSOULO Removing little images in themeClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated January 3, 2019 at 1:11pm   2 Most recent comment from Elated Themes:Hi there,Sorry for the late response, it's because of the holidays.Unfortunately, this is image in the background. You can find it here: You can upload your own images here, for example. Let me know ... ANNITA imogen theme pluginsClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated January 3, 2019 at 10:15am   4 Most recent comment from Elated Themes:Hello,As we've already mentioned in previous reply, after installing this theme, you will be able to install and activate all required plugins >>Also, please note that you can find all plugins that co ... valkiriaic LoaderClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated December 20, 2018 at 11:49am   4 Most recent comment from Elated Themes:Hello,Unfortunately this isn't possible within theme options, I'm sorry Doing this would require some advanced custom coding which goes beyond the scope of our support system. Thank you for understan ... valkiriaic Container settingsClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated December 19, 2018 at 3:10pm   6 Most recent comment from Elated Themes:Hi there,Try to add it with !important, like this: .wpb-js-composer .vc_tta-tabs.vc_tta-has-pagination .vc_pagination { left: 35%!important; } If you still have some issues with this, please provi ... valkiriaic image - full widthClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated December 19, 2018 at 3:04pm   2 Most recent comment from Elated Themes:Hi there,I can see in here that you've uploaded images that has width of the 1920px:Upload larger images for the larger screens and set in Row setting Full width. Also, if you still have issues with ... Jose Beltran Wp Bakery Page BuilderClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated December 12, 2018 at 1:25pm   2 Most recent comment from Elated Themes:Hi Jose,We are so sorry for the late response, we are handling a lot of tickets these days and the weekend days are behind us. Yes, this is because of the new update of the Wordpress (5.0.) Please, ... nicholelanier WP Bakery Page BuilderClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated December 11, 2018 at 1:41pm   6 Most recent comment from Elated Themes:Hi there,We are so sorry for the late response, we are handling a lot of tickets these days and the weekend days are behind us. Please, follow the instructions from this link and you will be able to ... valkiriaic MobileClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated November 19, 2018 at 11:35am   6 Most recent comment from Elated Themes:Hi,You are welcome. If it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next to our theme’s name ... zingarella responsive mobile versionClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated November 16, 2018 at 11:07am   6 Most recent comment from Elated Themes:Hello there,Thanks for writing in!1)&2) This really deppends on the method you have used for building a section. If you have used row paddings/margins and set them in px like you did they will be same ... vivalavern Passpartout showing on portfolio items onlyClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated November 9, 2018 at 3:52pm   2 Most recent comment from Elated Themes:Hello there,Thanks for writing in!We are very sorry for the late answer, we were working with a limited resources for a past few days, thank you for your patience and your understanding!I guess that y ...