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Public Tickets

merelysusan element does not work correctlyClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated July 2, 2018 at 7:58am   2 Most recent comment from Elated Themes:Hello,1. This happens because excerpt for blog list or portfolio list can't read shortcodes and because of that we implemented Excerpt field for each blog single, portfolio single, page etc. You just ... acain0412 WooCommerceClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated June 25, 2018 at 8:51am   2 Most recent comment from Elated Themes:Hello,This is just a warning regarding slightly incompatibility between two WooCommerce files and theme template and it will not cause any issue with theme and shop functionality on your side. Your sh ... Catherine Product sortingClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated June 25, 2018 at 7:31am   2 Most recent comment from Elated Themes:Hello,Please take a look at this article about it here >> https://www.sellwithwp.com/create-woocommerce-custom-product-sorting/ Maybe that can be helpful for you.Also, maybe some 3rd party plugin lik ... Breanne Logo positioningClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated June 13, 2018 at 12:09pm   4 Most recent comment from Elated Themes:Hello Breanne,You should upload the logo for every header type (especially default one) that you're using:We uploaded logo for default and light so you can see that the logo is now placed properly. I ... The_Pavel Portfolio filter errorClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated May 29, 2018 at 12:45pm   8 Most recent comment from Elated Themes:Hello,We have just checked this on your website and as you can see in the following video it seems like everything works/looks just fine >> https://www.screencast.com/t/irn37IqfFor any other issue yo ... Catherine the position of blog headerClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated May 25, 2018 at 8:41am   4 Most recent comment from Elated Themes:Hello,You're welcome. Please let us know if there is anything else we can do for you, thanks! We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on Them ... joeyhull background imageClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated May 18, 2018 at 11:58am   6 Most recent comment from Elated Themes:Hello,It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.Try to deactivate all of your plugins to make sure they are not ... F ​Visual Composer does not show up in article edit mode​.Closed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated May 18, 2018 at 11:57am   2 Most recent comment from Elated Themes:Hello,If you are referring to Front End editor, please note that Frontend VC editor is disabled by default because some theme elements use advanced java script functionality, and these elements wil ... Cindy sticky buttonClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated May 16, 2018 at 8:20am   3 Most recent comment from Elated Themes:Hello, Unfortunately, there is no predefined option to move Back to Top button, we are sorry. Achieving this will require some custom coding, but we are not in a position to accept any custom work, b ... Kavya ImportClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated May 8, 2018 at 1:48pm   4 Most recent comment from Elated Themes:Hello,You can try to copy/paste this code below in Contact >> Form field: [email* your-email placeholder "E-mail"][submit ""]Please let us know if there is anything else we can do for you, thanks! AndreaIPS About Me Page - BackgroundClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated May 8, 2018 at 9:54am   2 Most recent comment from Elated Themes:Hello,Just go to Row Settings >> Elated Settings >> and then replace Elated Parallax background image >>Please let us know if there is anything else we can do for you, thanks! xbrookstahx VideoClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated April 25, 2018 at 2:37pm   4 Most recent comment from Elated Themes:Hello,You can upload some desired file/s in Media >> Library or with some FTP client (like FileZilla) directly via your FTP account. Then just copy/pate the link of that video.Please let us know if th ... DolmaProduccions Full width element on Split Screen pageClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated April 20, 2018 at 12:24pm   3 Most recent comment from Elated Themes:Hello there,Thanks for writing in.1. Our Split Screen Element is exclusive and it cannot work with others - like Revolution Slider.This is as per design.Let us know if you have any other questions. DolmaProduccions Demo Import choose demoClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated April 18, 2018 at 8:25am   3 Most recent comment from Elated Themes:Hello,Thanks for writing in.Please note that you can import only all demos and then choose desired homepage in Appearance >> Customize >> Homepage settings.Then you can use some desired pages or remov ... thepurplepearl Problem with importing content from XMLClosed   Imogen - An Elegant Theme for Designers and Creative Businesses   Updated April 6, 2018 at 9:31am   9 Most recent comment from Elated Themes:Hello there, Please take a closer look at the themes and submit a ticket. The issues with demo import are 99% server resources related.Please take a look at these two articles:Why is demo content no ...