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Public Tickets

Fanny Mussel Instagram feed doesn't workClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated December 21, 2018 at 2:10pm   2 Most recent comment from Elated Themes:Hello, Regarding the Instagram issues, please navigate to:your-website.com/wp-admin/options.php page Then find all the _instagram_ fields and delete them: If you want to change the Instagram account, ... toneee Mobile menu overflow, mobile logo size and Safari issuesClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated December 17, 2018 at 1:42pm   9 Most recent comment from Elated Themes:Alright, let us know if you need anything else.Best,George Angelicaglispie Adding a blog postClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated December 12, 2018 at 9:33am   2 Most recent comment from Elated Themes:Hi there,I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.This is server related issue. There are f ... toneee Template plugin causing 500 errorClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated December 4, 2018 at 9:40am   6 Most recent comment from Elated Themes:Hello,You're welcome.For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site. Thanks & Regards,Jer ... toneee Google PageSpeed InsightsClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated December 4, 2018 at 9:37am   4 Most recent comment from Elated Themes:Hello,Maybe you can try to add this code in functions.php file of your child theme: function wpdocs_dequeue_script() {   wp_dequeue_script( 'google_map_api' );}add_action( 'wp_print_scripts', 'w ... toneee Menu bullet pointsClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated December 4, 2018 at 8:53am   5 Most recent comment from Elated Themes:Hi there,We are glad that you've managed this! Let us know if you have any other questions! Best regards,Marie ariakaautry mobile menu not clickingClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated November 27, 2018 at 3:19pm   2 Most recent comment from Elated Themes:Hello there,Thanks for writing in!We are very sorry for the late answer, we were working with a limited resources for a past few days, thank you for your patience and your understanding!You should try ... ariakaautry Removing the Rosalyn Logo From HeaderClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated November 27, 2018 at 1:47pm   4 Most recent comment from Elated Themes:Hello @ariakaautry,Thanks for writing in!We are very sorry for the late answer, we were working with a limited resources for a past few days, thank you for your patience and your understanding!Dear @t ... toneee Absolute file paths/references in Theme OptionsClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated November 23, 2018 at 4:23pm   4 Most recent comment from Elated Themes:Hello there,Great, I am glad to hear you were able to fix it, thank you for bringing this issue to our attention!This issue is forwarded to our dev theme for further consideration!Please let us know i ... toneee Elongated thumbnails in WooCommerce product detail templateClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated November 23, 2018 at 3:50pm   2 Most recent comment from Elated Themes:Hello there,Thank you for bringing this to our attention!You could have done something like this as well: @media only screen and (min-width: 769px){.eltdf-woo-single-page.eltdf-woo-single-thumb-on-le ... toneee WooCommerce conflicting with WPBakery Page BuilderClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated November 19, 2018 at 11:34am   4 Most recent comment from Elated Themes:You are welcome! Please let us know if you need anything else! Kind Regards, Norah sodapoplove Unable to import demo versionsClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated November 16, 2018 at 7:58am   2 Most recent comment from Elated Themes:Hello there,Welcome to your support management and thank you for choosing our theme! Could you please import the demo following those instructions, and please pay special attention to PHP resources. ... Angelicaglispie the demo import is stuck at 90 percentClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated November 9, 2018 at 10:07am   2 Most recent comment from Elated Themes:Hello there,Welcome to your support management and thank you for choosing our theme!Generally speaking Demo Import stuck at 90% means that only the Menu items are not being imported.You can try to imp ... Samuel3rd Background image sizeClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated November 5, 2018 at 10:10am   2 Most recent comment from Elated Themes:Hi Samuel,You can upload for example image that have width of 1920px and if you're planning to use Boxed layout (image fixed in the background) you can upload the image that have height of 1200px.Let ... toneee WPBakery Page Builder disabled on PostsClosed   Roslyn - A Fashion and Lifestyle Theme for Bloggers and Magazines   Updated October 11, 2018 at 3:08pm   4 Most recent comment from Elated Themes:Hi there,We are glad that this is managed!For any other questions, we are here, just let us know! Best regards,Marie