Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay

Public Tickets

shyunki How to remove the sales badgeClosed   Onea - Multipurpose WooCommerce Theme   Updated June 11, 2019 at 11:14am   2 Most recent comment from Elated Themes:Hello there,If you want to remove theme's default 'on sale' badge you could add the following CSS code into Appearance -> Customize -> Additional CSS in order to hide those: span.eltdf- ... goldeneyemicropigmentation Sidebar in Product Category PageClosed   Onea - Multipurpose WooCommerce Theme   Updated May 10, 2019 at 1:32pm   14 Most recent comment from Elated Themes:Cheers, you too! If you are in need of any further help, please write back in.Best regards!Joey yasmina woocommerce updateClosed   Onea - Multipurpose WooCommerce Theme   Updated April 19, 2019 at 12:21pm   2 Most recent comment from Elated Themes:Hi Yasmina, Please update the theme, this is fixed with the new update today. Note that first you will have to deactivate all our Onea plugins, update theme and then activate them back. Let us kno ... yasmina warning arrayClosed   Onea - Multipurpose WooCommerce Theme   Updated April 19, 2019 at 12:20pm   2 Most recent comment from Elated Themes:Hello,It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.Try to deactivate all of your plugins to make sure they are not ... Sherry URGENT: Website Navigation ErrorClosed   Onea - Multipurpose WooCommerce Theme   Updated April 18, 2019 at 8:23am   2 Most recent comment from Elated Themes:Hello,With every demo import comes a new set of menus, so probably you imported our demo data several times.This is no big deal and you can simply remove extra menu items with this helpful plugin:http ... yasmina modify upper headerClosed   Onea - Multipurpose WooCommerce Theme   Updated April 12, 2019 at 8:56am   4 Most recent comment from Elated Themes:Hello,You're welcome. Please let us know if there is anything else we can do for you, thanks! We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ... SheilaMMS Remove Date from Blog ImagesClosed   Onea - Multipurpose WooCommerce Theme   Updated April 5, 2019 at 11:57am   6 Most recent comment from Elated Themes:Hello, You're welcome. Please let us know if there is anything else we can do for you, thanks! We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ... SheilaMMS Change Text on Search PageClosed   Onea - Multipurpose WooCommerce Theme   Updated March 27, 2019 at 3:43pm   2 Most recent comment from Elated Themes:Hi there,Thanks for writing in.You can change any label in the theme using https://wordpress.org/plugins/loco-translate/ plugin. Just create "translation" for the default wordpress language in this ... maryann567 Revolution SliderClosed   Onea - Multipurpose WooCommerce Theme   Updated March 18, 2019 at 1:09pm   4 Most recent comment from Elated Themes:Hello,Glad to hear that. Enjoy using Onea.Have a nice day! Giannis Vakintis Slow loading timeClosed   Onea - Multipurpose WooCommerce Theme   Updated March 5, 2019 at 12:19pm   2 Most recent comment from Elated Themes:Hello, Users can optimize site for speed, but good percentage is caused by server itself, so end users should increase performance on their own, and to to make sure that they are using reliable hosti ... Giannis Vakintis Demo ImportClosed   Onea - Multipurpose WooCommerce Theme   Updated March 5, 2019 at 11:50am   4 Most recent comment from Elated Themes:Hello,You're welcome and thanks for 5 stars.For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site ... Giannis Vakintis WPBakery Page Visual ComposerClosed   Onea - Multipurpose WooCommerce Theme   Updated March 5, 2019 at 11:48am   4 Most recent comment from Elated Themes:Hello, You're welcome.  For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site. Thanks & Regards, ... Giannis Vakintis Homepage front pageClosed   Onea - Multipurpose WooCommerce Theme   Updated March 5, 2019 at 11:48am   4 Most recent comment from Elated Themes:Hello, You're welcome.  For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site. Thanks & Regards, ... rafhor change Related Posts / Search /Closed   Onea - Multipurpose WooCommerce Theme   Updated February 27, 2019 at 2:10pm   2 Most recent comment from Elated Themes:Hello,1. & 2. Theme labels can be changed or translated to your language with poedit software which is native wordpress way - following guide may be helpful http://code.tutsplus.com/tutorials/transla ... theecospot Transparency settingClosed   Onea - Multipurpose WooCommerce Theme   Updated February 25, 2019 at 2:50pm   2 Most recent comment from Elated Themes:Hello,I'm glad you've already managed to solve it. For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building y ...