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Public Tickets

villaerre Custom css for ResponsivenessClosed   Chandelier - A Theme Designed for Custom Brands   Updated March 12, 2018 at 1:54pm   2 Most recent comment from Elated Themes:Hello,Thanks for writing in.Thanks for writing in. We have just checked this on your website and as you can see in the following screenshot/video it seems like everything works/looks just fine >> ht ... Manuela sticky logoClosed   Chandelier - A Theme Designed for Custom Brands   Updated March 8, 2018 at 1:43pm   8 Most recent comment from Elated Themes:Hello hdurand,You can try with the custom css below (by Manuela) or please submit a new ticket (share with us your site url) and we will try to inspect this and try to fix as soon as possible.Thanks ... Lakatos Julianna Mobile responsivity / visibility problemClosed   Chandelier - A Theme Designed for Custom Brands   Updated March 6, 2018 at 10:25am   11 Most recent comment from Elated Themes:Hello there,Thanks for writing in.Glad you've managed to solve the issues with 1 and 2.As for 3. The website is mobile friendly and everything is working fine.It seems you are using some advanced goog ... Asif WP BakeryClosed   Chandelier - A Theme Designed for Custom Brands   Updated February 26, 2018 at 2:04pm   8 Most recent comment from Elated Themes:Hello there,If Visual Composer won't load in the back end when you try to edit some page, please first make sure that you are using latest theme version with latest Visual Composer.  If this is not ... moonlightmuse Product ReviewsClosed   Chandelier - A Theme Designed for Custom Brands   Updated February 23, 2018 at 3:24pm   2 Most recent comment from Elated Themes:Hi there1.This is default WooCommerce functionality, and although it can be disabled buy not calling its function, Woo compatibility and coding standards demands rating, but you can disable review (ra ... Lakatos Julianna typographyClosed   Chandelier - A Theme Designed for Custom Brands   Updated February 22, 2018 at 10:32am   6 Most recent comment from Elated Themes:Hello there,Glad you did!We see that your logo ticket has been responded to.Do let us know if you have any additional questions anytime. Lakatos Julianna importing demo contentClosed   Chandelier - A Theme Designed for Custom Brands   Updated February 22, 2018 at 8:56am   19 Most recent comment from Elated Themes:Hello,You're welcome. We will try to add some note about it in some of our future documentation update. Please let us know if there is anything else we can do for you, thanks! NovaWebGroup Double logo with Maxthon browserClosed   Chandelier - A Theme Designed for Custom Brands   Updated February 21, 2018 at 12:59pm   2 Most recent comment from Elated Themes:Hello,Thanks for writing in.It is possible that something has not been installed/adjusted correctly, or it can be that there is no enough room for all menu items within your header sticky  menu navig ... Ty Video SizeClosed   Chandelier - A Theme Designed for Custom Brands   Updated January 12, 2018 at 10:22am   2 Most recent comment from Elated Themes:Hello there,Welcome and thanks for choosing our theme.These values are not set in our theme.It is a server configuration that you need to edit.You can take a look at this article: http://www.wpbeginn ... moonlightmuse Header Slider DeletedClosed   Chandelier - A Theme Designed for Custom Brands   Updated December 19, 2017 at 9:39am   4 Most recent comment from Elated Themes:Hi there again,Sorry about thatOn each page there is a field where you can add slider shortcode:Let me know if there is anything else I can help you with. Fernando size img product in view movilClosed   Chandelier - A Theme Designed for Custom Brands   Updated December 18, 2017 at 12:38pm   4 Most recent comment from Elated Themes:Glad to hear that!Let me know if there is anything else I can help you with. pasqualo82 Instagram feed widget reconnectClosed   Chandelier - A Theme Designed for Custom Brands   Updated December 1, 2017 at 8:50am   2 Most recent comment from Elated Themes:Hello,If you want to reset instagram widget you need to try with reconnecting to instagram account: you can just login to your database via hosting interface, locate database you're using (name can be ... cammil How to change a fontClosed   Chandelier - A Theme Designed for Custom Brands   Updated November 27, 2017 at 10:54am   2 Most recent comment from Elated Themes:Hello,Theme only allows usage of Google fonts from the theme options. If you want to use custom fonts, then you need to include them with css, and to style fonts with custom css code. Paste this code ... pasqualo82 Layout portfolio itemClosed   Chandelier - A Theme Designed for Custom Brands   Updated November 23, 2017 at 8:50am   2 Most recent comment from Elated Themes:Hello,If you want to use Visual Composer (WP Bakery) in order to create your own layout for Portfolio Single pages, you need to set Portfolio Type to Portfolio Custom and Layout to Default (without s ... pasqualo82 visual composer updateClosed   Chandelier - A Theme Designed for Custom Brands   Updated November 22, 2017 at 9:00am   2 Most recent comment from Elated Themes:Hello,Our developers are working hard on preparing updates for all our themes, and we are releasing them one by one. We hope that update will be available soon. Until then, you can download the latest ...