Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay

Public Tickets

Giovanni Lobina Share facebookClosed   Chandelier - A Theme Designed for Custom Brands   Updated September 14, 2017 at 2:00pm   4 Most recent comment from Elated Themes:Hi,Please install and activate Open Graph protocol plugin, it should solve problems with sharring. It is free and easy to use. If that doesn't help, please provide us with your WP admin access so we ... moonlightmuse SHOP - USD symbol & sizing optionsClosed   Chandelier - A Theme Designed for Custom Brands   Updated September 6, 2017 at 2:21pm   2 Most recent comment from Elated Themes:Hi,All the features you've requested are part of WooCommerce plugin, so if you want to get more information on that, you can visit WooCommerce documentation https://docs.woocommerce.com/documentation ... tripes Disable slider on mobileClosed   Chandelier - A Theme Designed for Custom Brands   Updated September 5, 2017 at 2:21pm   10 Most recent comment from Elated Themes:Hi,It is fine.When it comes to comments, to show them on page, you will have to enable them both in Elated Options like here https://www.screencast.com/t/PwlHYpg6G and your page as well like here h ... Timothy Menu colorClosed   Chandelier - A Theme Designed for Custom Brands   Updated September 5, 2017 at 2:14pm   2 Most recent comment from Elated Themes:Hi,You can change menu appearance in Elated Options > Header To set background color of the second level menu, you can add this code into Elated Options > General > Custom CSS .eltd-drop-down .secon ... thomcrowe Subtitle Font IssueClosed   Chandelier - A Theme Designed for Custom Brands   Updated September 1, 2017 at 9:04am   4 Most recent comment from Elated Themes:Hello,That can be done with some custom css. Just provide us with a url of that page and we will try to write some custom css for that. culturesketch LogoClosed   Chandelier - A Theme Designed for Custom Brands   Updated August 31, 2017 at 2:21pm   2 Most recent comment from Elated Themes:Hello,Such an option, unfortunately, does not exist within the theme, we are sorry. Achieving this will require some custom coding, but we are not in a position to accept any custom work, because we p ... leegraphicsmtl Gallery not displaying imagesClosed   Chandelier - A Theme Designed for Custom Brands   Updated August 16, 2017 at 10:21am   3 Most recent comment from Elated Themes:Hi,We are so sorry for the delay, as you probably saw there were some issues with ticksy, and since it is third party app we do not have control over it.On the other hand we are so pleased to hear tha ... leegraphicsmtl Menu active link colorClosed   Chandelier - A Theme Designed for Custom Brands   Updated August 16, 2017 at 10:18am   2 Most recent comment from Elated Themes:Hi Frank, We are so sorry for the delay, as you probably saw there were some issues with ticksy, and since it is third party app we do not have control over it. You can change it in the back-end of ... sametoxxo Responsiveness in mobileClosed   Chandelier - A Theme Designed for Custom Brands   Updated August 9, 2017 at 1:16pm   13 Most recent comment from Elated Themes:Hi,We are pleased to help.For the main menu font size please use this Custom Css code: .eltd-main-menu ul li a{    font-size: 15px;} .eltd-mobile-header .eltd-mobile-nav a{    font-size: 15px;} ... Cynthia 404 error after import of demoClosed   Chandelier - A Theme Designed for Custom Brands   Updated August 9, 2017 at 8:29am   2 Most recent comment from Elated Themes:Hello there,We are so sorry for the late response, there were some issues with ticksy recently.Such issue is usual server related, precisely to it's PHP resources. Can you please try to provide these ... GenovaStudio Don't Show Theme's MenuClosed   Chandelier - A Theme Designed for Custom Brands   Updated July 27, 2017 at 10:50am   2 Most recent comment from Elated Themes:Hello there,Thank you for choosing our theme and writing in.Upon theme installation you do not get menu to appear on your page since you have not created one. To do so, please go to Appearance > Menus ... bcarmack SliderClosed   Chandelier - A Theme Designed for Custom Brands   Updated July 20, 2017 at 11:52am   14 Most recent comment from Elated Themes:Hello, We have just checked this in your back-end and we noticed that you changed only Local Values, but it is necessary to change Master values, as well.  Just ask your hosting service to do it f ... domainpack Site much slowClosed   Chandelier - A Theme Designed for Custom Brands   Updated July 20, 2017 at 10:17am   6 Most recent comment from Elated Themes:Hi Theo,The issue is related to WordPress 4.8 update. This is because of WordPress wpautop function which is wrapping lines with paragraph tags, and now function is being executed in text widget beca ... leegraphicsmtl Technical SupportClosed   Chandelier - A Theme Designed for Custom Brands   Updated July 5, 2017 at 10:29am   4 Most recent comment from Elated Themes:Hi,You just need to choose for each page whether you want Light or Dark header according to that particular page's title area color/background image. So if it is light you should choose Dark Header Sk ... longozajans Fonts and design in different browsers are distortedClosed   Chandelier - A Theme Designed for Custom Brands   Updated July 5, 2017 at 9:11am   7 Most recent comment from Elated Themes:Hello there,We have tested your site in every browsers that we support  ( IE, Opera, Firefox, Safari ) in desktop and mobile versions and we really could not reproduce the issues, all icons are in p ...