Public Tickets
cievirtualp
Portfolio ErrorClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated May 17, 2019 at 8:46am
2
Most recent comment from Elated Themes:Hi there,
I've answered earlier in your private ticket, but since this one is public, I'll answer here again so if anyone else has a similar issue, can refer to this ticket.
I tested this on ...
Angelo Vitale
Slider revolutionClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated May 14, 2019 at 1:25pm
5
Most recent comment from Elated Themes:Hello again Angelo,I tried to visit the links you provided but this is what I got: It's the same for both pages. I guess it is because of the Under Construction state of your site. Please provid ...
Olga
Masonry Gallery LinksClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated April 30, 2019 at 3:10pm
2
Most recent comment from Elated Themes:Hi there,This issue has already been adressed in the ticket on the following link: https://elated.ticksy.com/ticket/1984376If you need any further help, feel free to write back in.Also, please note t ...
Olga
Menu Dropdown IconClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated April 30, 2019 at 11:48am
4
Most recent comment from Elated Themes:Hi Olga,You're welcome, we are always glad we can help!Regarding your other questions:1) There is no predefined option for doing so, but you could remove all the links on the Masonry Gallery ima ...
backye
As the screenshotClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated April 3, 2019 at 3:00pm
9
Most recent comment from Elated Themes:Hello,I apologize about the belated reply - we have been getting a lot of tickets lately and our reply times have not been as fast as we would have liked.Sorry, but I'm not quite sure what you tr ...
jumper4
Portfolio page - Image proportionsClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated March 26, 2019 at 11:53am
2
Most recent comment from Elated Themes:Hello,You can go to Portfolio List settings in order to set desired Image Proportions, like we did here →For any other issue you are facing please feel free to ask us and we will assist you as soon ...
dmitarc
Disabling lightboxClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated March 25, 2019 at 1:56pm
2
Most recent comment from Elated Themes:Hello, Please note that there is no predefined option for that, but you can try to achieve it by following these guidelines below.
Go to theme folder/js/default.js and remove each appearing of this ...
Minhze23
Add to Cart Button is missingClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated March 18, 2019 at 3:16pm
17
Most recent comment from Elated Themes:Hello again,
I've just been informed about your refund request, but please note that we can not guarantee refund since Envato has strict policy regarding refunds and it can only be approved if ...
legitfit
Cant update pre-packaged pluginsClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated March 12, 2019 at 9:54am
6
Most recent comment from Elated Themes:Hello legitfit,Just upgrade your theme to the latest version and then re-install all required plugins.As you can see in the following screenshot these versions has been included in version 1.3.For a ...
dmitarc
Masonry orderClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated February 7, 2019 at 4:00pm
6
Most recent comment from Elated Themes:Hello,It's normal behavior for all full-responsive websites, because the break-point for touch devices is set to 1024px. So if you go to visit your website using some device with screen resolution le ...
jumper4
Change menu font colorClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated February 5, 2019 at 4:36pm
2
Most recent comment from Elated Themes:Hello,You can go to Theme Options >> Header >> navigate to 1st Level Menu >> and then set desired colors for all Header skins.If the problem persists, please provide me with your wp-admin credentials ...
mauriciomuela
Problems with displaying WooCommerce productsClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated January 31, 2019 at 1:25pm
4
Most recent comment from Elated Themes:Hello,
I've just tested this on your website and it seems like there is some problem on Product Category pages, indeed.
Then I've tried to deactivate some 3rd party plugins and re-install WooCoomerce ...
trainologym
Menu color lineClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated December 17, 2018 at 3:09pm
2
Most recent comment from Elated Themes:Hi there,You can change those with this code:
.eltdf-drop-down>ul>li:hover>.second {
border-top: 2px solid #000;
}
.eltdf-shopping-cart-holder .eltdf-header-cart .eltdf-cart-number {
backgroun ...
dhcosa
Shop Page is Not Working FineClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated December 13, 2018 at 11:55am
17
Most recent comment from Elated Themes:Hi there,This is default Woocommerce shop page and if you want to achieve something like that, you will have to change the template of that default WooCommerce page. This would require some custom cod ...
InPulsion
3 issuesClosed
Ambient - A Contemporary Theme for Interior Design, Decoration, and Architecture
Updated November 13, 2018 at 12:04pm
2
Most recent comment from Elated Themes:Hello there,Thanks for writing in!We are very sorry for the late answer, we were working with a limited resources for a past few days and we are not working during the weekends, thank you for your pat ...