Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay

Public Tickets

Luis Mejia What happens when the package expires?Closed   Search & Go - Modern & Smart Directory Theme   Updated October 24, 2016 at 5:45pm   10 Most recent comment from Elated Themes:Hello again,Maybe we misunderstood. Users create  listings and admin create packages, that's two different things. So when listing expire, users will get an option in the user dashboard to renew t ... Chris MOOSE 1.5 has still LayerSlider v.5.6.8 installedClosed   Moose - Creative Multi-Purpose Theme   Updated October 24, 2016 at 5:18pm   6 Most recent comment from Elated Themes:You're welcome,And thank you for using our theme.All the Best! Dave Elated Options keep resettingClosed   Borderland - A Daring Multi-Concept Theme   Updated October 24, 2016 at 5:17pm   10 Most recent comment from Elated Themes:Thank you Dave,And thank you for using our theme.All the Best! alphagroupmarketing Help with menu and spacing Closed   Minnesota - A Smart Theme for Personal & Professional Use   Updated October 24, 2016 at 3:23pm   3 Most recent comment from Elated Themes:Hello,You can change that in Elated Options > Header > Sticky Header Menu http://screencast.com/t/SlpsoiRfBrx . If that changes won't apply on your website, please send us WP admin access, so tha ... EVSCOM PARSE ERRORClosed   Malmö - A Charming Multi-concept Theme   Updated October 24, 2016 at 3:15pm   2 Most recent comment from Elated Themes:Hello,Thanks for buying this theme! This error means that your php version is low, and that's why this is happening. Use at least PHP 5.4.x or greater in order to process PHP code faster, and to f ... pavelmaira visual composer license not workingClosed   Malmö - A Charming Multi-concept Theme   Updated October 24, 2016 at 2:50pm   2 Most recent comment from Elated Themes:Hello,We bought extended license for these plugins (Visual Composer and Rev Slider), and we can't give you license code because of policy and terms of Theme Forest, because of that we included these p ... Fernanda Questions about template configurationClosed   Malmö - A Charming Multi-concept Theme   Updated October 24, 2016 at 2:31pm   2 Most recent comment from Elated Themes:Hello,In order to get sliders, you have to import them manually.  Please go to Revolution Slider > Import Sliders and find xml export/rev slider folder and import all zip files one by one. Let us ... silksoft designClosed   Search & Go - Modern & Smart Directory Theme   Updated October 21, 2016 at 10:02pm   1 Most recent comment from silksoft:I want to modify following text on home pageAll the top locations – from restaurants and clubs, to cinemas, galleries, and more.which file contains the above text, so i can do modifications. Hadi Social Media Icons in left HeaderClosed   Search & Go - Modern & Smart Directory Theme   Updated October 21, 2016 at 6:14pm   2 Most recent comment from Elated Themes:Hello,It requires custom work and  as we probably mentioned earlier we are not in a position to accept any custom work at the moment, because we primarily need to focus on providing Theme Support to ... Matt ListingsClosed   Search & Go - Modern & Smart Directory Theme   Updated October 21, 2016 at 6:07pm   5 Most recent comment from Elated Themes:Hello,Thanks for sharing this with our customers. We appreciate that. Luis Mejia No validation when submitting a listing - Created multiple timesClosed   Search & Go - Modern & Smart Directory Theme   Updated October 21, 2016 at 5:37pm   9 Most recent comment from Elated Themes:Hello,Sorry but we can not help you here. This changes require custom work and we're not in position to accept any custom work at this point, because we primarily need to focus on providing support t ... sebfournier Listing not updating the "My Listings" page when added from the "Submit New Listing" pageClosed   Search & Go - Modern & Smart Directory Theme   Updated October 21, 2016 at 2:46pm   5 Most recent comment from Elated Themes:Hello,Please white list our IP address: 217.24.25.23  and then send us link to your website, and we will check this closer? If you use some 3rd party plugins, deactivate it, maybe it caused issue. ... josepetri Woocommerce update warningsClosed   Moose - Creative Multi-Purpose Theme   Updated October 21, 2016 at 2:39pm   2 Most recent comment from Elated Themes:Hi Petri,We have added support to WooCommerce 2.6.5 http://screencast.com/t/Z7mkij7M827C. Please update Woo to latest version and also perform theme update.How to upgrade moose theme?You can upgrade ... Lorenzo Child themeClosed   Malmö - A Charming Multi-concept Theme   Updated October 21, 2016 at 2:18pm   4 Most recent comment from Elated Themes:Hello,We're glad to hear that! Let us know if you need anything else!Thanks  Hadi Back to top buttonClosed   Search & Go - Modern & Smart Directory Theme   Updated October 21, 2016 at 1:59pm   4 Most recent comment from Elated Themes:You're welcome!