Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay

Public Tickets

splink Lightbox usabilityClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated March 4, 2019 at 12:54pm   2 Most recent comment from Elated Themes:Hello there,I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.Such an option, unfortunately, ... splink Mobile Menu BugClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated March 1, 2019 at 4:06pm   8 Most recent comment from Elated Themes:You are welcome!If there is anything else that we can assist you with please don't hesitate to ask.Kind regards,Sean fterougas Footer at bottom of screenClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 26, 2019 at 11:15am   4 Most recent comment from Elated Themes:Hello, You're welcome. Please let us know if there is anything else we can do for you, thanks! We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on Them ... nbitsos Logo bigger and centeredClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 25, 2019 at 11:25am   5 Most recent comment from Elated Themes:Hello,You're welcome.For any other issue you are facing please feel free to ask us and we will assist you as soon as possible. I will give my best to help you building your site. Thanks & Regards, Vl ... Zaneta CAPITAL LETTERS Normal text in project titleClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 22, 2019 at 3:37pm   2 Most recent comment from Elated Themes:Hello there,I apologize for the late reply, we have been getting a lot of messages daily and are trying our best to keep up with every request. I hope you can understand.In order to fix this issue ple ... Zaneta Double click instead of one i menuClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 22, 2019 at 11:46am   2 Most recent comment from Elated Themes:Hello,1. Such an option, unfortunately, does not exist within the theme, we are sorry. Achieving this will require some custom coding, but we are not in a position to accept any custom work, because ... Zaneta Old logo still on the main pageClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 19, 2019 at 3:41pm   2 Most recent comment from Elated Themes:Hello,Please note that you can set desired logo image globally in Theme Options >> Logo >>or within some specific page in Elated Logo page settings.So you can just go to alter that page and then uploa ... Zaneta disable one of 4 Footer Top ColumnsClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 19, 2019 at 12:03pm   2 Most recent comment from Elated Themes:Hello,Just go to Theme Options >> Footer >> and then choose desired number of columns for Top/Bottom Footer area >>For any other issue you are facing please feel free to ask us and we will assist you ... Zaneta Read more button disableClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 19, 2019 at 11:28am   2 Most recent comment from Elated Themes:Hello,I've just checked this out on your website and seems like you managed to hide Read More button and Date field from Single Portfolio page/s >> Regarding the Share field, you can hide it by usin ... Zaneta How to disable 4dots on the bootom pageClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 14, 2019 at 11:51am   2 Most recent comment from Elated Themes:Hi Zaneta,You can disable 4 dots with these css code that you can paste to the Appearance > Customize > Additional css field: .eltdf-ps-back-btn {    display:none !important;} I hope this helps!Best ... Zaneta PortfolioClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 13, 2019 at 3:29pm   2 Most recent comment from Elated Themes:Hello,You can try to add this css underneath in Appearance >> Customize >> Additional CSS field:  .tax-portfolio-tag .eltdf-title-holder {    display: none;}For any other issue you are facing pleas ... Zaneta Poor quality in galleryClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 13, 2019 at 2:56pm   2 Most recent comment from Elated Themes:Hello, Please note that images within Lightbox Gallery are showing in some predefined dimensions based on browser height/width, but if you want to see that image in original dimensions you can click ... annaruizzz1 Theme activationClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 11, 2019 at 10:13am   2 Most recent comment from Elated Themes:Hi there,Welcome to your support management and thank you for choosing our theme!You've probably didn't import our demo content, I can assume. Please, follow this article for successful demo import an ... Zaneta WPBakery Page Builder licenceClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 7, 2019 at 11:26am   4 Most recent comment from Elated Themes:Hi there,You can delete js_composer plugin folder completely using ftp connection with your server and then try to install the plugin.If you continue to struggle please provide wp-admin and ftp creden ... Zaneta different designsClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 2, 2019 at 8:27pm   7 Most recent comment from Zaneta:Thank you!