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Public Tickets

Zaneta How to change places of Projects in main menu?Closed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 1, 2019 at 10:05am   2 Most recent comment from Elated Themes:Hello,You can set Order by to Menu order in Fullscreen Portfolio Grid Settings >>and then for each portfolio item separately, you can set desired Order Number >> For any other issue you are facing pl ... Zaneta Social icons on main page menu - how to make it disableClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated February 1, 2019 at 9:56am   2 Most recent comment from Elated Themes:Hello,Just go to Appearance > Widgets >> navigate to Full-screen menu Bottom widget area and then remove Elated Social Icons Group widget.For any other issue you are facing please feel free to ask us ... Zaneta How to disable side areaClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated January 31, 2019 at 8:42pm   2 Most recent comment from Elated Themes:Hi there,Thanks for writing in.Please navigate to Appearance > Widgets and remove side opener widget from one of the header widget areas.If you need anything else please let us know.Best,George Klavs CSS, CLOROS , DISABLE SCROLLClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated January 18, 2019 at 12:09pm   9 Most recent comment from Elated Themes:Hello,It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.Try to deactivate all of your plugins to make sure they are not ... Jeanelle Ditto WPBakery Page TemplateClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated January 10, 2019 at 8:57am   2 Most recent comment from Elated Themes:Hello Jeanelle, Welcome to your support management and thank you for choosing Allston!If WPBakery Page Builder won't load in the back end when you try to edit some page, please first make sure that yo ... Bassam83 A problem with loading our website pagesClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated January 4, 2019 at 9:01am   2 Most recent comment from Elated Themes:Hello,It is possible that something has not been installed/adjusted correctly, or it can be that some 3rd party plugin causes this issue.Try to deactivate all of your plugins to make sure they are not ... Anthony Brinegar WP 5.0 - Page Editing Times OutClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated December 17, 2018 at 12:45pm   5 Most recent comment from Elated Themes:Hi there,We can suggest you from this point to take a look at this article and add those lines of code in .htaccess file: Visual Composer is not working?If the issue is still present, please provide ... robinboles Footer not displaying on mobile devicesClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated December 17, 2018 at 11:57am   6 Most recent comment from Elated Themes:Glad to hear that, always a pleasure!Also, if it’s not too much trouble, we’d really appreciate if you could rate our theme on ThemeForest. Just visit the following link and select five stars next ... simongcc Bug report: Portfolio item > menu area transparencyClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated December 11, 2018 at 2:06pm   5 Most recent comment from Elated Themes:Hi,We didn't have problems of this kind because users usually want semi-transparent background, so they set their color and opacity. It's true that we didn't note this anywhere in our documentation an ... simongcc Bug report: Left side menu close button does not work on Portfolio full slider for single itemClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated December 11, 2018 at 2:00pm   4 Most recent comment from Elated Themes:Hi again,When it comes to first issue with button open/close, feel free to include your own CSS for this, we'd send you similar or even the same fix.Now, if we're talking about our demo website http: ... simongcc How to sort the Carousel Item?Closed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated December 5, 2018 at 2:09pm   6 Most recent comment from Elated Themes:Hi there Simon,I apologize about the belated reply - we have been getting a lot of tickets lately, and our reply times have not been as fast as we would have liked.I'm glad that you've managed this an ... simongcc The installation process of the plugin have errorClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated November 20, 2018 at 5:33pm   3 Most recent comment from Elated Themes:Hello there,Thanks for writing in!What you are seeing are most likely not errors, but just warnings and notices. In order to hide these, please take a look at this helpful article:https://aristath.g ... jeremy7s Backend editor not working on postsClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated November 5, 2018 at 1:33pm   3 Most recent comment from Elated Themes:Hi there,Sorry for the late response, our working hours are only during the weekdays.We are glad that you've managed this!Let us know if you have any other questions! Best regards,Marie jeremy7s Images in Product ShowcaseClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated November 5, 2018 at 10:13am   5 Most recent comment from Elated Themes:Hi there,We are glad that you've managed this!Thanks for the feedback, we will see with our developers to reconsider this. For any other questions, let us know, we are here to help! Best regards,Mar ... haartyhanksltd Google MapClosed    Allston - A Contemporary Theme for Interior Design and Architecture   Updated November 2, 2018 at 4:03pm   4 Most recent comment from Elated Themes:Hello there,Thanks for writing in!As I can see on your website you map is showing normally perhaps you were able to solbve this issue in a meanwhile? Please let us know if there is something else we ...