Important notice: we will respond to all open ticket requests up until November the 1st. After this date, we will be unable to process the ticket requests here on Ticksy.

Okay

Public Tickets

Loucas Blue BarClosed   Moose - Creative Multi-Purpose Theme   Updated April 27, 2016 at 6:09pm   2 Most recent comment from Elated Themes:Hi Loucas,You have this issue because you have Video slide and you haven't uploaded overlay image for that slide... Window resizing is not quite good representation of how your website work. Smaller d ... Zane Shop TypeClosed   Moose - Creative Multi-Purpose Theme   Updated April 27, 2016 at 4:30pm   7 Most recent comment from Elated Themes:You're welcome. Glad we were able to help...We hope it’s not too much trouble, but we’d really appreciate it if you could rate our theme on ThemeForest. Just visit the following link and select fi ... Jeddy URGENT: Cannot create new page or edit existing pageClosed   Moose - Creative Multi-Purpose Theme   Updated April 27, 2016 at 1:57pm   4 Most recent comment from Elated Themes:Hi guys, Sorry for late response. As you can see in our signature here on ticksy, If you comment on your ticket before we reply, your ticket will be pushed down the list. We reply to tickets in th ... Vittorio Visual Composer Don't Work AnymoreClosed   Moose - Creative Multi-Purpose Theme   Updated April 26, 2016 at 5:47pm   3 Most recent comment from Elated Themes:Hi everyone,You have this issue because you've probably installed new WP version 4.5 before we released compatible theme update. Please upgrade theme and also upgrade bundled plugins to latest ver ... Max Visual Composer looks weirdClosed   Moose - Creative Multi-Purpose Theme   Updated April 26, 2016 at 3:30pm   2 Most recent comment from Elated Themes:Hi Max,This is just normal behavior because on those pages, our element holders are used instead of default VC rows and columns... You can create new page and adjust layout on your own. You'll see tha ... Zane Update IssuesClosed   Moose - Creative Multi-Purpose Theme   Updated April 25, 2016 at 5:27pm   7 Most recent comment from Elated Themes:You're welcome,And thank you for using our theme.Best Regards! Caroline HTTP 500 Internal Server ErrorClosed   Moose - Creative Multi-Purpose Theme   Updated April 22, 2016 at 1:30pm   2 Most recent comment from Elated Themes:Hi Caroline,Please check with your hosting service that you have installed PHP version at least 5.6. If this doesn't help, you will have to enable debug mode in wp-config.php file: https://codex.word ... Loucas Imgae Carousel ControlsClosed   Moose - Creative Multi-Purpose Theme   Updated April 21, 2016 at 5:56pm   2 Most recent comment from Elated Themes:Hi Loucas,We've tested this page you sent us link to, but you have too much content on that page. Check this screenshot: http://screencast.com/t/R6EsWy2A2QVRYou have to reorganize that page, to divid ... michel Shortcode from other plugin display errorClosed   Moose - Creative Multi-Purpose Theme   Updated April 21, 2016 at 5:26pm   4 Most recent comment from Elated Themes:Hi Michel,Yes, in that page options: http://screencast.com/t/vev4L9xxol Caroline InstallationClosed   Moose - Creative Multi-Purpose Theme   Updated April 21, 2016 at 4:34pm   2 Most recent comment from Elated Themes:Hi Caroline,Thank you for using our theme. You can check our documentation where you can find some bases, and we hope that this will help in process of installing our theme: http://demo.elated-themes ... Loucas Missing background picsClosed   Moose - Creative Multi-Purpose Theme   Updated April 20, 2016 at 6:27pm   5 Most recent comment from Elated Themes:You're welcome Loucas :) Glad to hear that... Theoria Main Menu + VC Not WorkingClosed   Moose - Creative Multi-Purpose Theme   Updated April 19, 2016 at 2:27pm   4 Most recent comment from Elated Themes:Hi,As we can see, you haven't updated neither or plugins... So, please update theme to latest version and than update required plugins. Latest theme version is 1.3 dean locating main image carouselClosed   Moose - Creative Multi-Purpose Theme   Updated April 14, 2016 at 1:21pm   2 Most recent comment from Elated Themes:Hi Dean,Thank you for using our theme. Really glad you like it :))This is Elated Slider, and it was created as custom post type. So, you can find all sldiers and slides in Elated Slider section in th ... Virag ManualClosed   Moose - Creative Multi-Purpose Theme   Updated April 12, 2016 at 2:10pm   2 Most recent comment from Elated Themes:Hi virag,You can find our theme documentation: http://demo.elated-themes.com/moose-documentation/, for all further questions we're here for you. Thanks. gad delete quantity on product pageClosed   Moose - Creative Multi-Purpose Theme   Updated April 11, 2016 at 5:08pm   2 Most recent comment from Elated Themes:HI,As we can see, now you're using variable products, but generally you can hide quantity option with this code below, add this code to custom css in Elated Options > General: .woocommerce div.prod ...